Analyste Data/Data Analyst
About The Position
Ensure client queries and concerns regarding IQVIA offerings are addressed in a timely manner within standard agreed upon response times. The candidate will consistently research and respond to all client queries and work with a team of analysts to share knowledge and support workload across various offerings and databases. The role involves receiving and reviewing all client queries submitted by the client services analysts for clarity and completeness, researching client queries using all available tools and performing cross database analysis to ensure accuracy of datasets, determining if issues exist and recommending correction/improvement to the data, working with several support teams to complete research and analysis, and communicating with client service analysts to provide updates and resolutions for the client.
Requirements
- Knowledge of MS-Excel, MS-Access
- Strong knowledge SQL and relational database concepts
- Knowledge of the Canadian Healthcare/Pharmaceutical industry
- Strong analytical skills
- Strong client focus and communication skills
- Excellent organizational skills; ability to prioritize and multi-task
- University degree (Science, Business, MIS) or 4 or more years of relevant work experience
Nice To Haves
- Knowledge of IQVIA datasets/databases
- Knowledge of IQVIA departments, product, services
- Knowledge of the prescription, sales and claims databases and claims reimbursement landscape
Responsibilities
- Use expert knowledge of IQVIA data, Pharma market, programming and statistical methods to understand, research, interrogate, analyze and evaluate available information to respond to client queries and questions
- Consult with internal teams to resolve and recommend corrections/changes to data/processes
- Communicate findings and resolutions clearly and concisely through IQVIA query tracking tool process to all stakeholders
- Identify opportunities to improve query process and research/analysis process
- Ensure quality of work in processing queries is maintained and improved
Benefits
- a range of health and wellness and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
