Data Analyst (Healthcare Data Analytics)

VIVIO Health•Remote, UNITED STATES

1d•$80,000 - $115,000

About The Position

VIVIO's value to clients rests on proving what a traditional PBM can't: transparent, verifiable savings on drug spend. The Data Analyst will own client-facing reporting and the analytics pipelines behind it, working closely with Client Success, Sales, and Tech to turn VIVIO's data into the evidence clients and prospects need to trust our common sense drug management model. As an effective Customer Success Data Analyst, you will analyze customer data to identify trends, patterns, and insights to enhance customer satisfaction and drive business growth. This role involves working with various data sources, conducting in-depth analyses, creating reports and dashboards, and collaborating with cross-functional teams to execute data requests while contributing to customer growth and retention. Strong analytical, communication, and problem-solving skills are essential for the position. You will love being on this team if you are a problem-solver and are internally motivated to keep your customers, advisors, and vendor partners happy. This role sits within our Client Success Team.

Requirements

2-3 years of SQL experience, preferably with MySQL
3–10 years of experience in data analysis, reporting, or business intelligence; PBM experience strongly preferred
Understanding of database structures and design
Experience building reports and dashboards using BI tools such as Quicksight, PowerBI, or Tableau
Experience working directly with customers in a data analytics capacity
Experience working in a HIPAA-compliant environment
Experience working with healthcare claims, eligibility, or pharmacy data; familiarity with 834/837 file structures is a plus
Excellent written and verbal communication skills — able to translate technical analysis into a narrative a client or prospect can act on
Comfortable working in a small, fast-moving team
Attention to detail
Eagerness to learn and grow with scaling company with shifting business needs
Someone who is as passionate about our mission as we are!

Nice To Haves

familiarity with 834/837 file structures is a plus

Responsibilities

Build, maintain, and continuously improve standard quarterly reporting and custom client reports covering things like drug utilization, spend trends, and savings.
Track, calculate, and validate client savings against baseline benchmarks, supporting VIVIO's 2:1 savings guarantee.
Build and maintain the reporting pipelines and dashboards that pull from claims, eligibility, and drug pricing data sources, reducing reliance on manual, one-off reporting.
Partner with Tech and Ops to ensure downstream reporting reflects clean, reliable eligibility and claims data; flag data quality or integrity issues before they reach clients.
Provide analysis and supporting materials for other business units such as Sales and Contracting.
Field ad hoc data requests from Client Success and company leadership, translating raw data into clear, client-ready narratives.