Data Analyst
About The Position
The Americas Region Control Tower Data Analyst serves as the central analytical resource supporting strategic customer accounts. The role transforms operational and customer data into actionable insights, drawing on knowledge of freight forwarding, logistics operations, data structures, and freight management systems. It monitors KPIs and service performance, identifies trends and exceptions, improves operational visibility and efficiency, and supports process improvement and commercial outcomes. The analyst partners with Corporate Account Managers, Operations, Customer Service, and Executive Leadership to strengthen accountability, improve customer satisfaction, and support informed decisions for strategic customers. The role collects and analyzes data from multiple business systems, develops reporting and performance measurement tools, and communicates findings to stakeholders and leadership. It also supports data quality and governance improvements, forecasting, planning, and reporting capability development.
Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Analytics, Data Analytics, Information Systems, Business Administration, or a related field; relevant industry experience may be considered in lieu of formal education.
- Minimum 5 years of experience in the freight forwarding, logistics, transportation, or supply chain industry.
- Strong understanding of international freight forwarding processes, transportation networks, shipment lifecycle events, and logistics operational workflows.
- Strong understanding of logistics data structures, shipment data, milestone events, and operational KPI reporting.
- Microsoft experience, including complex formulas, PivotTables, Power Query, macros, and VBA development.
- Strong organizational skills and ability to manage multiple projects and priorities simultaneously.
Nice To Haves
- SQL and relational database experience.
- Knowledge of Power BI, Tableau, or other data visualization platforms.
- Experience integrating data from multiple operating systems and data sources.
- Experience with process improvement methodologies.
- Experience supporting global or regional Control Tower operations.
- Experience in a customer-facing logistics environment.
- Experience supporting strategic account management organizations.
- Power Query, SQL, relational databases, Power BI, and Tableau skills.
Responsibilities
- Collect, clean, validate, and analyze large datasets from multiple business systems.
- Develop and maintain dashboards, reports, and KPIs using business intelligence tools.
- Monitor business performance and identify trends, risks, and opportunities.
- Partner with stakeholders to understand reporting requirements and translate business needs into analytical solutions.
- Create recurring and ad hoc reports to support strategic and operational decision-making.
- Perform data quality assessments and recommend improvements to data governance processes.
- Conduct quantitative analyses to evaluate sales performance, customer behavior, operational efficiency, and business outcomes.
- Present findings and recommendations to management and executive leadership.
- Support forecasting, planning, and performance measurement initiatives.
- Document reporting processes, data definitions, and analytical methodologies.
- Collaborate with IT and business teams to improve data accessibility and reporting capabilities.
Benefits
- Medical plan including prescription coverage.
- Dental plan.
- Vision care.
- Flexible Spending Account (medical, dependent care, and limited purpose).
- Health Savings Account for employees enrolled in the Cigna HDHP.
- Life insurance, supplemental life insurance, long-term disability coverage, and accidental death and dismemberment coverage.
- Paid Time Off.
- Paid holidays.
- 401(k) plan with an employer match of $0.50 for each employee dollar, subject to the vesting schedule.
- Student loan assistance, subject to eligibility and program limits.
- Tuition reimbursement, subject to eligibility and program limits.
- One Wellness Day per year for an annual physical exam, subject to documentation.
- Voluntary hospital indemnity, accident, and critical illness insurance.
- Commuter benefits for parking and transit.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
