The Data Analyst is responsible for participating in projects designed to improve operational performance and deliver excellent client service while assisting our internal operations units. The individual will leverage creative talents, excellent communication, analytic and project management skills. Be accountable for a designated group of operational departments or 3rd party clients by identifying and implementing new operational or client-based business strategies. Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy. Be accountable for key operational risk-management metrics including investigating and coordinating the resolution of any operational issues that are discovered. Collect performance metrics for the monthly operational or client review and suggest new metrics. Exhibit strong communication and listening skills, focused on conveying new ideas to performance managers and understanding potential obstacles to implementation. Maintain a working knowledge of existing business processes and reporting. Retrieve data from the data warehouse structure. Perform query optimization and performance tuning. Be able to clearly articulate and present ideas and findings to a varied audience including the operations staff and senior management. Performs related duties as assigned by management. Conduct periodic data quality audits/surveys. Mine data to find behavioral patterns. Develop management reporting on findings and recommendations. May oversee testing and provide recommendations Other duties as assigned which may include: Uncover trends in customer campaign responsiveness to better segment the marketable population. Model and attribute pipeline pull through to prioritize more efficient leads and customer segments Ability to effectively and accurately convey information to others. Performs related duties as assigned by management.
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Job Type
Full-time
Career Level
Mid Level