Data Analyst, Shared Services

Upperline Health•Nashville, TN

20h

About The Position

Upperline Health is seeking a Data Analyst (Shared Services) to support enterprise analytics and reporting needs across the company. This role will help inform and improve operations, drive new initiatives, and ensure sound business decisions are made. The Data Analyst will serve as a strategic analytics partner, working directly with the corporate team, including senior executives, regional operations leadership teams, and cross-functional partners. The role involves creating KPIs and regular reporting cadences for managing clinical operations, performing deeper analyses on specific topics, framing business questions, identifying key drivers, interpreting results, and translating insights into recommendations. Success in this position requires self-motivation, exceptional analytical skills, a willingness to learn Athena (EMR) and understand business operations, and high proficiency in Power BI and SQL. Upperline is looking for strong performers who can handle tasks of all sizes and are comfortable in an intense and fast-paced environment. This is a unique opportunity for individuals looking to improve their analytical skills, learn about healthcare, and advance in a fast-growing company.

Requirements

Bachelor's degree or higher
2-4+ years of experience in a role that requires data analysis
Advanced SQL and Power BI skills with strong analytical and problem-solving capabilities
Strong data storytelling skills with the ability to translate complex analyses into clear insights, recommendations, and actions
Strong organizational, verbal, and written communication skills
Extremely detail oriented with a high degree of accuracy
Enjoys facilitation and has a talent for synthesizing complex data into comprehensible analysis and actionable steps
Naturally curious and always looking for opportunities to improve and innovate
Strong interpersonal skills and ability to interact with a broad spectrum of people maturely and diplomatically
Strong work ethic and can thrive in a fast-paced, constantly changing work environment
Ability to maintain confidentiality on sensitive analyses

Nice To Haves

Prior healthcare experience is a plus

Responsibilities

Design, build, and maintain Power BI dashboards and SQL-based analytics to support enterprise reporting and analytics, including key operational areas such as clinic performance, call center performance, patient care opportunities, appointment cancellations and recalls, and staffing levels
Develop and deliver recurring Excel reports (daily, weekly, monthly) covering clinical and administrative operations to support leadership decision-making
Design and execute analyses for senior leadership to answer critical business questions, evaluate opportunities, and inform strategic decisions across clinical, operational, and financial topics
Build and maintain Snowflake data views to enable efficient and scalable analytics
Share insights and data cross-functionally to support regular reporting, problem-solving, and strategic planning
Manage and oversee offshore analytics resources to ensure quality and timeliness of deliverables
Develop automations of recurring reports and maintain a reporting repository to improve efficiency and consistency of the reporting process
Identify opportunities to incorporate standard definitions for reporting and assist in quality analysis review and ongoing report development
Communicate and interact effectively and professionally with co-workers, management, and clinic staff, ensuring accurate data reaches all audiences
Be prepared to shift priorities quickly and positively when directed by leadership
Present findings and insights in PowerPoint and other formats for executive audiences
Continuously expand technical skills, healthcare business knowledge, and analytic capabilities to support evolving organizational needs