Accounting Shared Services Applications Analyst
About The Position
The Shared Services Support Analyst is responsible for day-to-day support, user administration, configuration and ledger maintenance, and ticket management for select Finance systems, including SAP Concur, Medius, Sage Fixed Assets, and related Finance application support processes. This role serves as the first point of contact for Shared Services application support requests, helping triage issues, resolve routine questions, route requests to the appropriate process owner, and ensure support items are tracked through completion. The position requires strong attention to detail, systems aptitude, customer-service skills, and the ability to understand Finance workflows, approvals, and system configuration.
Requirements
- High school diploma or equivalent required
- Experience with SAP Concur, Medius, Sage Fixed Assets, ServiceNow, D365, or similar systems is a plus.
- Strong attention to detail and ability to maintain accurate user, workflow, ticket, and configuration data.
- Ability to troubleshoot system, workflow, access, and user setup issues.
- Strong communication skills with the ability to support users, ask clarifying questions, and route issues appropriately.
- Customer-service mindset with the ability to balance helpful support with policy and process compliance.
- Ability to document procedures, follow established processes, and support internal controls.
- Basic to intermediate Excel skills preferred.
Nice To Haves
- associate’s or bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field preferred but not required.
- Practical experience supporting finance systems, accounts payable processes, expense reporting, fixed assets, user access administration, help desk support, or workflow-based applications may be considered in lieu of a degree.
Responsibilities
- Maintain assigned configuration settings in SAP Concur, Medius, Sage Fixed Assets, and other Finance applications as assigned.
- Support updates to user roles, permissions, approval workflows, expense types, invoice routing, business units, departments, fixed asset categories, and other system-maintained fields.
- Create, update, and deactivate users in assigned Finance systems.
- Troubleshoot user setup issues, access issues, approval routing problems, system errors, and workflow questions.
- Maintain Customer and Vendor records and controls.
- Perform testing for configuration changes, workflow updates, new functionality, and system enhancements.
- Maintain documentation of system settings, recurring procedures, and configuration changes.
- Support the development and ongoing management of the Finance application support ticketing process in ServiceNow.
- Monitor incoming tickets related to Concur, Medius, Sage Fixed Assets, and other assigned Finance applications.
- Review tickets for completeness, urgency, category, and appropriate routing.
- Resolve routine support requests directly when appropriate.
- Follow up on open tickets to ensure timely resolution and appropriate communication with requestors.
- Identify recurring ticket themes and recommend improvements to training, documentation, workflow design, or system configuration.
- Identify opportunities to reduce manual work, improve support response times, and streamline Finance application processes.
- Recommend updates to ticket workflows, routing rules, documentation, and training materials.
- Support system cleanup projects, data validation efforts, workflow improvements, and process standardization.
Benefits
- Health, dental, and vision insurance
- Life insurance and disability
- 401(k) with employer match
- Pet Insurance
- Legal Insurance
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
