data analyst, Loyalty Strategy

Starbucks•Seattle, WA

1d•Onsite

About The Position

This job contributes to Starbucks success by having an incredible opportunity to make an impact with Starbucks Rewards – an industry-leading loyalty program and key growth driver for one of the world’s most beloved brands. Our Loyalty Strategy & Performance team is a future-looking, innovation-forward and agile team where digital experiences and general management intersect. We are looking for motivated self-starters whose strong analytical thinking is matched by curiosity, business acumen, and ability to work in a fast paced and dynamic environment. The Loyalty Strategy Analyst role will help us understand and optimize the loyalty program strategy and define what’s next to drive deeper customer engagement. This role will focus on strategy’s key objectives and needs while building relationships spanning business owners, marketing, technology, and other cross-functional partners to deliver compelling and lasting business impact and superior customer experiences.

Requirements

Strong analytical capabilities and experience
Financial acumen
Ability to navigate and synthesize multiple data sources, business context, draw insights, build logical and compelling storylines, and define recommendations
Ability to simplify and structure complex and ambiguous problems
Ability to present complicated material in a concise and effective way
Tenacious curiosity: ability to provide thought leadership and contribute continuously to the collective knowledge of the team
Strong communication skills, both written and verbal
Ability to build strong and effective relationships with cross-functional partners
Business analysis, data analysis and modeling (4+ years)
Experience managing and analyzing business performance (4+ years)
Demonstrated project ownership and cross-functional leadership (2+ years)
Developing and delivering presentations to executive level audiences (2+ years)
Proficiency or better using complex databases (e.g. Tableau), manipulating data, building and assessing models
Advanced skills in Microsoft Word, Excel and PowerPoint

Nice To Haves

MBA, decision science or other quantitative degree/background preferred
Basic understanding data modeling, SQL, experience building dashboards

Responsibilities

Explore owned, syndicated and behavioral data for customer insights, trends and business opportunities, directly support our near and long term roadmap and business goals with data-driven insights.
Analyze business performance, looking at past performance and defining future-looking KPIs, methodologies that help drive lifetime value and richer brand engagement.
Proactively identify and propose analytics tools and solutions that increase efficiency, speed to insight, and speed to product feature development.
Lead cross-functional teams in thinking through complex and ambiguous issues: identify and define key issues, develop hypotheses, and design required analyses.
Conduct inquiry-driven data discovery, design analytical frameworks and define metrics to answer hypotheses, manage dashboard and data product enhancements.
Craft stories for senior management and leadership – support quarterly business performance summary and analysis, key projects, explorations and inquiries.

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement