Senior Manager, Loyalty Strategy
About The Position
As the Senior Manager, Loyalty Strategy, Portfolio & Intake, you will own the strategy engine behind Best Buy’s membership program, shaping what membership becomes across every tier, from free through Total and the co-brand card. Day to day, you’ll build the business cases, run the intake process for new ideas, and write the briefs that drive enterprise prioritization. A successful candidate turns member and business needs into a build-ready portfolio and partners closely with Delivery and Go-to-Market to bring it to life. If you love setting the “what and why” and influencing senior leaders, this is your role. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
Requirements
- 7+ years in product management, strategy, business management, consulting, loyalty/membership, or customer experience
- Proven track record building business cases and turning strategy into roadmaps.
- 3+ years experience in strong financial and analytical skills with comfort synthesizing data into clear decisions.
- Experience influencing senior stakeholders and driving prioritization.
- Bachelor’s degree or equivalent experience.
Nice To Haves
- Experience in loyalty, membership, subscription, or retail programs.
- Familiarity with product, portfolio management and stage-gate intake frameworks.
- MBA or equivalent.
Responsibilities
- Develop membership strategy and value proposition across all tiers.
- Build business cases that size opportunity, return, and trade-offs.
- Own the program portfolio and run a deliberate, stage-gated intake process.
- Write prioritized briefs and omni-channel requirements that hand cleanly to Delivery.
- Direct an Associate Manager and a shared Analyst while partnering cross-functionally.
Benefits
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
- Different types of leaves of absence (LOA) and potential pay sources
- Paid time off (vacation or PTO)
- Various forms of incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
