Data Analyst – GTM & Customer Success

Legora AB • New York, NY

7d • Onsite

About The Position

Legora is on a mission to redefine how legal work gets done by building an AI-native workspace with legal professionals. This platform empowers legal professionals to work faster, ask better questions, and unlock new insights, pushing the boundaries of legal tech to make complex processes smarter, faster, and more human. Legora is trusted by global firms in over 40 countries and is focused on rapid iteration and scaling. Joining Legora means becoming part of a team that values building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain. The Data Analyst for GTM & Customer Success (CS) will serve as the data backbone for the go-to-market, customer success, and legal engineering teams. This insights-driven role involves transforming complex usage and commercial data into clear, actionable recommendations to drive customer adoption, identify expansion opportunities, flag churn risk early, and demonstrate the value Legora delivers. The analyst will be embedded within the Data & Analytics team but will work closely with the revenue organization and customers.

Requirements

• Solid experience in a commercial analytics, customer analytics, or data analyst role, ideally in a SaaS or product-led growth environment.
• Strong analytical instincts with the ability to take an ambiguous business question and turn it into a crisp, actionable answer.
• Proficient in SQL and experienced with modern BI tools.
• Comfortable working with product usage data, CRM data, and customer health metrics, and knowing how to connect them into a coherent picture.
• A natural communicator who can present findings clearly to non-technical audiences, including customers.
• Collaborative by default, you enjoy being embedded in commercial teams and understand that your value comes from the decisions your work influences, not just the analyses you produce.
• Someone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration and we want you to be part of that.
• “Gets stuff done” and understands building a $10bn company isn’t always glamorous and takes hard work and long hours.
• Strives in a fast-paced environment where the answers aren’t always clear and processes are few.

Nice To Haves

• Familiarity with Python, dbt, and cloud data warehouses like Snowflake is a plus.

Responsibilities

• Drive adoption and retention: analyse usage patterns across customer accounts to identify where adoption is strong, where it's stalling, and what actions move the needle. Give CS and GTM teams the intelligence they need to intervene at the right moment.
• Deliver insights to customers: build customer-facing usage reports and dashboards that help law firms understand the value they're getting from Legora, and support CSMs with ad hoc analyses for strategic customer conversations.
• Enable self-service analytics: build and maintain dashboards and reporting systems so that GTM, CS, and legal engineering can answer their own questions without waiting for a data request.
• Support commercial decisions: analyse pipeline, expansion, and churn data to help the revenue organisation understand what's working and where to focus.
• Partner on experiments and initiatives: work with CS and GTM leads to defining success metrics, measuring the impact of onboarding programmes, campaigns, and product rollouts.
• Build reliable data foundations: design and maintain the data models and pipelines that underpin your work, keeping infrastructure lean but scalable.

Benefits

• Career development opportunities in a rapidly evolving entrepreneurial environment.
• Direct collaboration with senior leadership and the opportunity to directly impact company growth and strategy.
• A collaborative, high-energy team environment where your ideas and contributions are valued and implemented.
• Competitive salary complemented with a transparent and highly competitive options program.
• Centrally located office on Broadway, designed as a space for you to do your life's work.
• Medical, Dental & Vision
• Multiple medical plan options through Aetna and Kaiser Permanente
• HSA or Healthcare FSA (based on plan selection)
• Dental plans via MetLife
• Vision coverage through VSP Vision Care
• Generous parental leave
• Free access to Maven Clinic
• Dependent Care FSA
• Free One Medical membership for employees and dependents
• Pre-tax commuter benefits
• Life Insurance + STD/LTD
• 401(K) with generous company match
• Unlimited PTO
• Robust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed