DASaaS Program Manager

Mobile Communications America Inc•Timonium, MD

9d•Hybrid

About The Position

MCA is seeking an experienced DASaaS Project Manager to support their fast-growing Data Division, specifically within the In-Building Wireless Solutions, Network Services Team. This role will support the onboarding of a DAS portfolio and a new DAS-as-a-Service product offering. MCA values service first, growth, teamwork, and safety, and aims to make work fun while taking their work and customers seriously. The company offers competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, and Education and Certification Incentives.

Requirements

Bachelor's degree in Business, Telecommunications, Project Management, Engineering, or related field, or equivalent experience.
7+ years of project management experience, preferably within telecommunications, wireless infrastructure, DAS, small cell, or network deployment environments.
Demonstrated experience managing large-scale, multi-site deployment programs.
Experience coordinating customer onboarding, site acquisition, or infrastructure deployment projects.
Proficiency with CRM and project tracking platforms, including HubSpot.
Strong analytical and reporting capabilities.
Excellent organizational, communication, and stakeholder management skills.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Unwavering focus on the customer by delivering Best-In-Class network performance and exceeding contractual SLAs for response times and network availability.
Positive can-do attitude that partners with our regional operations teams and finds ways to deliver for our customers.
Focus on details, process, innovation, and a proactive approach that will help push our service delivery to the next level.
Ability to help build a Network Services Field and NOC team that delivers an outstanding network performance and customer experience.

Nice To Haves

Experience working with wireless carriers or telecom infrastructure providers.
Familiarity with DAS, small cell, macro cell, fiber, or network deployment processes.
Experience using Zeva or similar project and deployment management platforms.
PMP, CAPM, or equivalent project management certification.
Experience with contract administration and commercial negotiations.

Responsibilities

Lead the end-to-end onboarding and deployment management of approximately 150 existing Distributed Antenna System (DAS) sites.
Manage the complete customer and site lifecycle, from initial sales outreach through site assessment, proposal development, contract execution, onboarding, and operational handoff.
Manage the newly developed DASaaS offering to ensure the program meets all financial, operational, and customer experience KPIs.
Enable DaaS sales and contracting processes and help refine the service offering.
Coordinate cross-functional teams, maintain program timelines, ensure data accuracy, and provide executive-level reporting utilizing HubSpot, Zeva, and related business systems.
Own and manage the onboarding lifecycle for 150 DAS sites across a multi-site carrier deployment program with aggressive timelines over the next 12 months.
Serve as the primary point of contact between carrier stakeholders, internal teams, site owners, and vendor partners.
Track site progress from opportunity creation through contract execution and onboarding completion.
Ensure projects remain on schedule and escalate issues as needed to maintain delivery targets.
Manage and track Sales outreach activities to prospective site owners, property managers, and stakeholders.
Coordinate communications with carrier representatives and internal sales teams.
Track pipeline progression and engagement activities through HubSpot.
Ensure timely follow-up on leads, opportunities, and customer inquiries.
Coordinate and schedule site assessments with field teams, engineering and operations resources, and property owners.
Monitor assessment completion and ensure documentation is received and uploaded into company systems.
Work with PM teams to facilitate resolution of site access, scheduling, and logistical challenges.
Track assessment outcomes and coordinate with Engineering for recommended next steps for site qualification.
Coordinate proposal generation and review processes.
Gather required site, engineering, and commercial information to support accurate proposals.
Ensure proposals align with system requirements, pricing standards, and business objectives.
Track proposal status through approval and customer acceptance.
Manage contract workflows from initial draft through execution.
Coordinate reviews with legal, finance, sales, and carrier stakeholders.
Track key contractual milestones, approvals, and execution dates.
Maintain organized contract records and ensure compliance with internal procedures.
Maintain accurate project data within HubSpot and Zeva.
Develop dashboards, reports, and KPI tracking mechanisms to measure program performance.
Monitor pipeline health, assessment completion rates, proposal conversion metrics, and contract execution status.
Provide regular status updates, forecasts, and executive reporting.
Ensure data integrity and process compliance across all project stages.
Partner with Sales, Operations, Engineering, Legal, Finance, and Field Services teams.
Drive accountability for action items and deliverables across multiple stakeholders.
Lead recurring project meetings and communicate status updates effectively.
Identify process improvement opportunities to increase onboarding efficiency and scalability.