Danish Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group

3d•Onsite

About The Position

Mercier Consultancy Group is seeking a Danish Speaking Fitbit Products Support Specialist for a position in Sofia, Bulgaria. This role is ideal for individuals passionate about fitness and wellness technology who wish to combine this interest with an international career. The specialist will provide technical and product support to Danish-speaking users of Fitbit devices, assist with various tracking features, and educate users on device benefits. The role involves maintaining high customer satisfaction, collaborating with teams on user feedback, troubleshooting connectivity issues, and staying updated on industry trends.

Requirements

Native or fluent Danish (spoken and written).
Valid EU passport (mandatory).
Strong passion for the fitness and wellness industry and active interest in wearable tech.
Excellent communication skills and a customer-centric mindset.
Ability to relocate to Sofia for this on-site Danish-speaking jobs opportunity.

Nice To Haves

Previous experience in technical support or customer service is considered a strong asset.

Responsibilities

Provide premium technical and product support to Danish-speaking users of Fitbit fitness and wellness trackers.
Assist customers with heart-rate monitoring, sleep tracking, and physical activity data synchronization queries.
Educate users on how to maximize the benefits of their wearable devices for a healthier, more active lifestyle.
Maintain a high level of customer satisfaction by resolving technical issues with precision and empathy.
Collaborate with cross-functional teams to identify trends in user feedback regarding fitness technology improvements.
Document and troubleshoot software-to-device connectivity issues across the expansive Fitbit product range.
Stay updated on the latest developments within the fitness and wellness industry to provide expert-level guidance.