Damage Insurance Agent (Bilingual)
About The Position
As an RBC bilingual Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re empathetic, helpful friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions to new and existing clients, as well as referring them to your partners within the organization.
Requirements
- Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers or the willingness and ability to successfully obtain the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces (training offered by RBC to get the certifications).
- Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday, 8:00am – 8:30pm
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Nice To Haves
- Post-secondary education
- Knowledge of insurance products
- Customer service and/or sales experience in a contact centre environment.
Responsibilities
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Benefits
- Developing new skills
- Opportunities to innovate and grow
- Modern and comprehensive benefits
- Flexibility to enjoy the moments that matter
- Competitive compensation
- Stock options
- Supportive, inclusive team and company
- Leaders who are invested in your success
- Opportunities to learn, to grow and to try new things
- Host of learning programs and tools designed to support you in every phase of your career
- Flexible work arrangements
- An opportunity to have real impact on the lives of our clients and the communities we serve.
- RBCI software tools to boost your productivity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
