Dairy Service and Installation Technician

Midwest Livestock•Kaukauna, WI

12d•Onsite

About The Position

The primary duties are to work with dairy farm customers to service equipment, install equipment, provide emergency service and preventative maintenance. The technician will assess, troubleshoot, repair, or install dairy milking, refrigeration, and manure equipment. They will be responsible for making all assigned service calls in a professional and responsible manner, ensuring customer satisfaction and value for hours billed. The role involves troubleshooting milking systems to NMC standards, performing milking time/system checks, and maintaining rapport with customers by addressing complaints, identifying solutions, and suggesting improvements. The position requires working on-call, including evenings and weekends, and participating as part of the installation team. Daily paperwork, maintaining a clean service vehicle and job site, and adhering to company safety policies are essential. The employee is expected to maintain MLS tools and equipment and provide their own hand tools. The role also involves attending technical training and performing other assigned duties.

Requirements

Quality focus
Reliable and Responsible
Positive attitude
Good customer relationship skills
An understanding of refrigeration, dairy milking equipment operation, installation, and repair is required
Ability to use common repair tools and techniques.
Understanding of specialty tools and equipment necessary for troubleshooting and repairing dairy milking equipment
Ability to operate a forklift. Training on MLS forklift is required
Valid driver’s license
Excellent written, verbal and Microsoft Office skills

Nice To Haves

Refrigeration Maintenance, preferred
Electrical experience, a plus

Responsibilities

Assess, troubleshoot, repair, or install dairy milking, refrigeration, and manure equipment
Make all assigned service calls in a professional and responsible manner
Complete service calls to the customers satisfaction before vacating any job site
Troubleshoot milking systems and test systems to NMC standards and perform milking time/system checks
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements in conjunction with manager and sales staff.
Work on-call that will include evenings and weekends
Work as part of the installation team as directed
Complete all necessary paperwork daily
Maintain a clean service vehicle and neat job site
Follow all company safety policies, procedures, and protocols
Maintain MLS tools and equipment in good working condition and provide own hand tools
Attend equipment technical training schools and other educational training sessions as requested
Perform other duties as assigned