Dairy/Frozen Assistant

Natural Grocers•Independence, MO

20h•Onsite

About The Position

The Dairy/Frozen Assistant is responsible for assisting the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department. This role involves providing world-class customer service, maintaining inviting and shoppable departments, and assisting with inventory management, ordering, and profitability. The assistant will ensure products meet company standards, handle special orders, and perform merchandising tasks. They will also be involved in training, product demonstrations, and addressing performance issues within the department. Additionally, the role supports store opening and closing activities, including cash handling and register functions, and is responsible for maintaining the safety and security of customers and employees. Continuous product knowledge increase and proficiency in various software programs are expected. The position requires working a flexible schedule including evenings, weekends, and holidays, with a commitment of five days and 40 hours per week. While this role has limited Manager on Duty responsibilities, it is not intended to be the overall Manager on Duty for the store. All employees are expected to be hands-on and contribute to the company's success.

Requirements

High School diploma, GED or equivalent preferred.
1 year of experience in grocery or retail environment preferred; natural foods background is a plus.
1 year of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
Ability to manage changing priorities and to stay focused with the task at hand.
Possess a sense of urgency in the completion of tasks.
Possess excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel and Outlook.
Ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
Ability to occasionally lift or carry 51-100 lbs. with a team lift.
Ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
Ability to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
Ability to frequently reach above chest.
Ability to occasionally sit, squat, kneel, and climb as needed.
Ability to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
Ability to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Nice To Haves

Natural foods background is a plus.
1 year of experience supervising others preferred.

Responsibilities

Providing World Class Customer Service as a number one priority.
Exemplifying integrity, responsibility, and excellence and adhering to all policies.
Creating inviting, full and shoppable departments.
Assisting the department manager in ordering for the dairy and frozen departments and maintaining accurate inventory levels.
Assisting the department managers in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
Ensuring all in-stock products/conditions meet company standards.
Offering and following up on special orders.
Merchandising shelves, endcaps and dynamic displays.
Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assisting in training and monitoring of department personnel including assigning and following up on tasks.
Conducting active and passive demos.
Working with the department managers to address performance issues within the department.
Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
Maintaining the safety and security of customers and employees.
Answering customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support.
Continually increasing product knowledge.
Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
Working a schedule based on store needs which includes evenings, weekends, holidays.
Attending mandatory store meetings.
Performing any and all tasks assigned by management.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
Npower Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, Dental and Vision Insurance (for Full-Time Crew Members)
Paid Parental Leave (for Full-Time Crew Members)
Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
Company Paid Life Insurance (for Full-Time Crew Members)
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA) (for Full-Time Crew Members)
Health Savings Account (HSA) with Company Match (for Full-Time Crew Members)