Dairy/Frozen Assistant

Natural Grocers • Missoula, MT

5d • Onsite

About The Position

The Dairy/Frozen Assistant is responsible for assisting the Dairy/Frozen Manager in the successful operation and profitability of the Dairy/Frozen department. This role involves providing excellent customer service, maintaining department standards, assisting with inventory management, merchandising, and supporting store operations. The position requires a hands-on approach and a commitment to the company's mission.

Requirements

• High School diploma, GED or equivalent preferred.
• 1 year of experience in grocery or retail environment preferred; natural foods background is a plus.
• 1 year of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Possess a sense of urgency in the completion of tasks.
• Possess excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.
• Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
• Must also have the ability to occasionally lift or carry 51-100 lbs. with a team lift.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.
• Must be able to occasionally sit, squat, kneel, and climb as needed.
• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

Nice To Haves

• Natural foods background is a plus.
• Experience supervising others preferred.

Responsibilities

• Providing World Class Customer Service as a number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Creating inviting, full and shoppable departments.
• Assisting the department manager in ordering for the dairy and frozen departments and maintaining accurate inventory levels.
• Assisting the department managers in managing margin, COGs and overall department profitability including minimizing shrink and maximizing effective purchasing.
• Ensuring all in-stock products/conditions meet company standards.
• Offering and following up on special orders.
• Merchandising shelves, endcaps and dynamic displays.
• Assisting in managing as well as participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
• Assisting in training and monitoring of department personnel including assigning and following up on tasks.
• Conducting active and passive demos.
• Working with the department managers to address performance issues within the department.
• Supporting store opening and closing activities including Daily Sales Report (DSR) and cash handling and cashier closeout responsibilities.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Answering customer questions per company standards and policies, including the use of Health Supportive statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays.
• Limited Manager on Duty responsibilities.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• Npower Program (customer appreciation and rewards program)
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance (for Full-Time Crew Members)
• Paid Parental Leave (for Full-Time Crew Members)
• Paid Medical Leave (through company paid short-term disability insurance) (for Full-Time Crew Members)
• Company Paid Short-Term Disability Insurance (for Full-Time Crew Members)
• Company Paid Life Insurance (for Full-Time Crew Members)
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED