Dairy/Clerk

Kroger•Shepherdsville, KY

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in achieving department sales and profit goals, monitor quality assurance standards, and support the Customer 1st strategy by encouraging excellent customer service. Demonstrate respect, honesty, integrity, diversity, inclusion, and safety. The role includes helping customers with dairy products, keeping merchandise fresh and stocked, maintaining food safety and equipment standards, and reporting safety or operational concerns. The position requires working cooperatively in a fast-paced and sometimes stressful environment and performing essential functions with or without reasonable accommodation.

Requirements

Retail experience.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make suggestions.
Offer product samples and inform customers of dairy specials.
Provide customers with fresh products they have ordered and recommend dairy products to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.