DAIRY/CLERK

The Kroger Co.•Pickerington, OH

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves helping customers with dairy products, maintaining product quality and freshness, stocking and inventorying merchandise, following food safety and safety procedures, and supporting department operations. The employee must be able to perform the position’s essential functions with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment and answer customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products and respond to questions or make product suggestions.
Offer product samples to help customers discover products or items they ask about.
Inform customers of dairy specials.
Provide customers with fresh products they have ordered.
Recommend dairy items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.