Daily Claims Representative (P&C Insurance)

Swyfft

11d • Remote

About The Position

Our team of experienced desk adjusters are the best of the best when it comes to handling homeowner property claims. In this role you will act as the liaison between Swyfft's policy holders and vendors by providing a fast and friendly claims experience. A "Swyfft" mindset equals happier policy holders.
Our ideal candidate has previous experience adjusting homeowner claims across multiple states and can interpret policy language and make educated coverage decisions. You are a proactive team player who enjoys collaboration, sharing ideas, and understands the importance of a good, documented claim file. (hint, hint)
This position is a 100% remote U.S. based opportunity that can be based in one of the following states only: AL, AZ, FL, GA, KY, LA, MA, MO, NC, NJ, NY, OH, OR, PA, SC, TX, UT, VA, WA, WI.
Some travel for day-to-day work, team meetings, and training will be required.

Requirements

• 5+ years of experience as a desk adjuster in the homeowner/property industry. Adjusting all perils (Plumbing (water mitigation), theft, vandalism, wind, hail, and fire.
• Ability to understand various policies and how to evaluate and apply appropriate coverage.
• Comfortable with contractors and vendors to resolve claims efficiently and within the policy provisions.
• Experience conducting recorded statements.
• Exceptional written and verbal communication skills including drafting professional letters and e-mails.
• Ability to stay calm under pressure and deescalate difficult situations.
• Proficient in handling complex claims with loss values up to $100K.
• High School Diploma or its equivalent (GED) is required.
• MS Office environment.
• Experience using video and chat technology (MSTeams & Slack)
• Previous experience using claims management systems and Cotality.
• You are currently licensed or eligible for licensing as an adjuster in the states of: TX, FL, NY, NC, SC and LA (we can aid with your licensing fees) NY license will be required.
• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

Nice To Haves

• Previous field adjusting and/or construction experience is extremely valuable.
• Solid technical background that includes an excellent understanding (and hands-on experience) in loss estimating, homeowner policy coverage and construction.
• Comfortable working in a metrics driven claims environment.
• Excellent communication and follow-up skills.
• Detail oriented, organized, and can multi-task.
• Get the job done, self-starter that thrives in a fast-paced, team-oriented environment.
• HAAG Certification is a plus.

Responsibilities

• Investigate, analyze, and determine the extent of liability concerning first party homeowner property losses and damages.
• Effectively communicate with policyholders, agents, and service providers via phone, email, and internal systems to accurately document claim details.
• Successfully manage a pending claim load at varying stages of the claims process.
• Interpret and apply the details of an insurance policy to ensure the accuracy of payments and claims declinations.
• Interpret and apply computer generated loss estimates, engineer’s reports, and construction terminology.
• Update and maintain comprehensive claim handling notations in our electronic claims management system and other related applications.
• Ensure that all assigned claims are resolved timely, reserved accurately, and handled fairly and in compliance with company guidelines.

Benefits

• Medical, Dental, and Vision
• Short- and Long-Term Disability (Company Paid)
• Voluntary Long-Term Disability
• Employee Life & AD&D (Company Paid)
• Voluntary Employee, Spouse, and Child Life & AD&D
• Healthcare, Dependent Care and Transit FSA, and Healthcare Savings Account (HSA)
• 401K with a generous matching contribution and no vesting schedule
• 20 days of PTO annually (prorated based on hire date)
• Company Paid Holidays and 2 “Choose Your Own Holidays”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree