DAI Help Desk Analyst

Redwood Strategy Group•Quantico, VA

10d

About The Position

Redwood Strategy Group (RSG) is seeking an analyst to join the DAI Help Desk team supporting Marine Corps Systems Command (MCSC) Managerial Accounting Office (MAO). The ideal candidate has 1 year of DoD Financial Management experience, is motivated to learn more, is adaptable, and a good communicator. The primary function of this role will be to address DAI Help Desk tickets for financial and technical issues experienced by USMC DAI users. Duties will include research and reconciliation of contracts, invoices, and payment. We work cross-functionally with other teams at MAO, as well as external stakeholders such as DFAS and DAI PMO, to resolve Unmatched Disbursements (UMDs), support the posting of obligations, and make corrections. The RSG team is also responsible for creation of Standard Operating Procedures (SOPs), and other process documentation as well as delivery of training internally at MAO and to the MCSC Programs we support.

Requirements

Bachelors Degree
1 year DoD Financial Management experience
Public Trust

Nice To Haves

Ability to communicate effectively with cross functional partners and stakeholders.
Strong organizational skills and the ability to multitask.
Proactive and a team player.
Ability to conduct research, reconciliation, and analysis of financial transactions.

Responsibilities

Provide technical expertise and skills to implement business solutions in the help desk and training domains utilizing functional knowledge in DAI/Oracle modules.
Address and resolve DAI Help Desk Tickets, assisting the customer’s DAI end users with financial and technical issues (primarily P2P)
Research and reconcile contracts, invoices, and payments.
Collaborate cross-functionally with other teams, workstreams, and external stakeholders such as DFAS and DAI PMO.
Support the posting of Obligations (Reimbursables, Contracts, G-INV Orders) and provide resolution guidance for a variety of issues.
Create Standard Operating Procedures (SOPs) and other System Process Documentation (SPDs).
Deliver training on evolving processes within DAI.
Demonstrate strong analytical skills for budgeting and planning purposes.
Facilitate clear and effective communication with stakeholders at all organizational levels.
Contribute creative and strategic thinking to enhance business processes and outcomes.
Work both independently and as part of a team, demonstrating leadership and collaboration skills.