D365 Solution Architect

Synoptek • Annapolis, MD

8h • Hybrid

About The Position

As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. Synoptek is seeking a D365 Solution Architect with strong expertise in Microsoft Dynamics 365 Field Service to lead the design and delivery of scalable, end-to-end service management solutions. This role is responsible for defining architecture, guiding development teams, and ensuring successful implementation across medium to large-scale engagements. The architect will work closely with business stakeholders to translate requirements into optimized technical solutions while driving delivery excellence across the full project lifecycle. The company fosters a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience
• At least 10+ years of experience in Microsoft Dynamics 365 CE implementations
• Minimum 5+ years of focused experience in D365 Field Service on medium-to-large-scale engagements
• Proven experience delivering large-scale Field Service solutions (e.g., high-volume work orders or large field workforce environments)
• Experience integrating D365 Field Service with ERP platforms such as D365 Finance & Operations or other enterprise systems
• Demonstrated experience leading distributed delivery teams across onshore and offshore models
• Excellent communication skills, makes a concentrated effort to speak the customers language
• Ability to field questions with concise, well-constructed responses
• Shows integrity, innovation, and accountability in completing daily assignments
• Solutions focused and driven to resolve conflict quickly and precisely
• Proactively looks for opportunities to contribute to the company’s business goals
• Willing to learn and ask questions
• Constantly looking for new ways to improve yourself
• Ability to adapt and grow in a fast-paced environment
• Embraces both customers and colleagues as team members
• Ability to be flexible, respectful, engaged and collaborative
• Strong expertise in D365 Field Service including work orders, agreements, scheduling, and mobile solutions
• Hands-on experience with Resource Scheduling Optimization (RSO) in complex environments
• Working knowledge of D365 CE modules including Sales, Customer Service, and Omnichannel
• Strong understanding of Dataverse architecture and data modeling best practices
• Experience with Power Platform including Power Apps, Power Automate, and Power BI
• Knowledge of Azure Integration Services such as Logic Apps, Azure Functions, and Service Bus
• Familiarity with Azure IoT Hub and connected field service scenarios
• Experience with data migration tools such as SSIS and KingswaySoft
• Strong understanding of DevOps practices, including Azure DevOps and release management
• Experience working in Agile/Scrum delivery environments
• Strong stakeholder management, communication, and problem-solving skills
• Ability to translate business requirements into scalable technical solutions

Nice To Haves

• Experience in industries such as utilities, manufacturing, telecommunications, healthcare, or facilities management preferred
• Pre-sales experience including solution demos and proposal development preferred

Responsibilities

• Define end-to-end solution architecture for D365 Field Service implementations aligned to business requirements
• Lead design and configuration of Field Service capabilities including work order management, scheduling, mobile enablement, and connected services
• Collaborate with stakeholders to gather requirements and conduct solution design workshops
• Provide technical leadership to onshore and offshore teams and ensure adherence to architecture standards
• Drive integration design across D365 CE, ERP platforms, and third-party systems
• Oversee application lifecycle management, including environment strategy, release planning, and deployment governance
• Ensure solution scalability, performance, and security across high-volume environments
• Support data migration, cutover planning, and go-live activities
• Contribute to pre-sales activities including solution demonstrations and proposal development
• Mentor and guide junior consultants and architects to build capability within the team

Benefits

• Company sponsored events
• Invested culture of learning

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees