D365 Manager

Hotwire Communications • Fort Lauderdale, FL

6d

About The Position

We are seeking a Manager to lead the Dynamics 365 (D365) function across workflows, integrations, deployments, and system-level tuning. Reporting directly to senior leadership, this individual will oversee a team of four and drive improvements across workflow logic, ticketing operations, bug remediation, deployment reliability, and integration quality. The ideal candidate will bring hands-on D365 experience, deep understanding of workflow behavior and data structures, and the ability to stabilize and evolve a high-volume D365 environment.

Requirements

• Strong, hands-on D365 implementation and workflow experience.
• Expertise in workflow logic, ticket remediation, and cross-system troubleshooting.
• Experience with ERP integrations across multiple assets and tools.
• Strong understanding of deployment processes and tuning strategies.
• 3–5+ years of relevant experience.
• Clear communication, collaborative leadership, and ability to excel under pressure.

Responsibilities

• Lead D365 platform operations across workflows, configurations, ticketing, bug fixes, and deployment tuning.
• Redesign workflows and troubleshooting workflow failures across business functions.
• Oversee stabilization and remediation of deployments impacted by current system challenges.
• Manage ERP-centric integration points across multiple systems, assets, and tools.
• Provide direction on data structures, workflow logic, and cross-system dependencies.
• Support data-lake-adjacent items where relevant.
• Lead and develop a team of four focused on D365 operations and enhancements.
• Partner with internal teams and vendors to improve platform performance and stability.

Benefits

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts
• Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed