D365 Business Analyst

Delmar International Inc.•Mississauga, ON

4d•Hybrid

About The Position

Reporting to the Director, Technology Solutions, IT, the D365 Business Analyst is responsible for supporting, enhancing, and optimizing Delmar’s Microsoft Dynamics 365 platform and related business applications. The position serves as a key liaison between business stakeholders, Technology Services, vendors, and implementation partners to understand business requirements, analyze processes, identify opportunities for improvement, and translate operational needs into effective system solutions. The D365 Business Analyst will support the ongoing administration, configuration, testing, implementation, and continuous improvement of Microsoft Dynamics 365 and related Microsoft Power Platform technologies. This individual will work closely with users across Delmar’s global offices to ensure system functionality is aligned with business requirements, standardized processes, and organizational objectives. The position will also assist with D365 implementations, enhancements, integrations, upgrades, and process improvement initiatives across Delmar’s global operations.

Requirements

3–5 years of experience as a Business Analyst or similar role
Knowledge of Microsoft Dynamics 365
Familiarity with D365 CRM, such as Sales or Customer Service, is an asset
Knowledge of Power Platform, including Power Apps, Power Automate, Dataverse, or Power BI, is an asset
Ability to gather business requirements and turn them into system solutions
Ability to set up and configure D365 is preferred
Familiarity with system implementations, upgrades, integrations, or migrations
Background in logistics, transportation, freight, customs, or supply chain is strongly preferred
Familiarity with CargoWise or similar systems is an asset
D365, Power Platform, Business Analysis, or project-management certifications are an asset

Nice To Haves

Familiarity with D365 CRM, such as Sales or Customer Service
Knowledge of Power Platform, including Power Apps, Power Automate, Dataverse, or Power BI
Ability to set up and configure D365
Familiarity with system implementations, upgrades, integrations, or migrations
Background in logistics, transportation, freight, customs, or supply chain
Familiarity with CargoWise or similar systems
D365, Power Platform, Business Analysis, or project-management certifications

Responsibilities

Act as the main contact between IT and business teams for D365 needs, issues, and improvements
Gather and document business requirements and turn them into clear system solutions
Review business processes and identify ways to improve efficiency, automation, data quality, and user experience
Support the setup, maintenance, configuration, and ongoing improvement of Microsoft Dynamics 365 and Power Platform
Configure system features such as forms, fields, workflows, dashboards, security, and permissions
Review enhancement requests, assess their impact, and recommend solutions
Work with IT teams, vendors, and partners to deliver D365 solutions that meet business needs
Support D365 implementations, upgrades, integrations, testing, training, and rollouts across Delmar offices
Create and perform system testing and support user acceptance testing
Investigate system issues, find causes, and work with technical teams to resolve them
Monitor recurring issues and user feedback and recommend improvements
Help maintain D365 standards, security, processes, and governance
Support data analysis, data migration, data cleanup, and system integrations
Create and maintain reports, dashboards, documentation, and user guides
Provide user training, system demonstrations, and support to encourage adoption
Support D365 releases, upgrades, and changes while minimizing business disruption
Participate in global technology projects, including integrations, acquisitions, and office launches
Provide regular project and issue updates to the Director, Technology Solutions, IT
Stay up to date on D365 and Power Platform features and recommend useful improvements
Provide after-hours support for major implementations, upgrades, and critical system issues when needed