D365 Administrator

Visual Comfort & Co • Houston, TX

23h • Onsite

About The Position

Reporting directly to Senior Director Retail Services within the Information Technology department, the D365 Administrator is responsible for collaborating with internal teams and external vendors to ensure the stability and effectiveness of the D365 environment. Duties include overseeing day-to-day support operations, managing and leading a team of analysts or support engineers, serving as the primary escalation point for D365-related issues, supporting users by addressing system needs, and maintaining ITIL-aligned support practices.

Requirements

• Minimum 4 years of experience supporting Microsoft Dynamics 365 (preferably F&O or CE)
• Bachelor’s degree in Information Technology, Business Systems, or a related field
• Proficient in using service desk tools (e.g., ServiceNow, Jira, Zendesk, or Microsoft’s own solutions)
• Solid knowledge of system configuration, issue triage, and functional troubleshooting
• Ability to analyze trends in support tickets and recommend system or process improvements
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to prioritize and handle multiple tasks and changing priorities
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email, chat and phone

Nice To Haves

• 2 years in a lead or senior support role, with responsibility for managing ticket queues and team workload
• Strong understanding of business processes in finance, operations, supply chain, or CRM depending on the D365 module
• Familiarity with Microsoft Azure DevOps, LCS (Lifecycle Services), and Power Platform is a plus
• ITIL certification or understanding of IT service management best practices is preferred
• Excellent communication and stakeholder management skills
• Experience working with D365 integrations, data entities, and Power Automate flows
• Understanding of security roles and user access management in D365
• Previous experience working with third-party vendors or managed service providers

Responsibilities

• Lead the day-to-day operations of the D365 support function, ensuring timely and efficient issue resolution
• Serve as the initial escalation point for critical system incidents and service disruptions
• Monitor, triage, and assign support tickets via the service desk platform
• Coordinate with internal business units and external support partners to resolve functional and technical issues
• Maintain a high level of system availability and performance through proactive monitoring and maintenance
• Drive continuous improvement initiatives in support processes, documentation, and user experience
• Manage SLAs and ensure compliance with service delivery standards
• Work closely with the D365 project and development teams to transition new functionality into support
• Create and maintain support documentation, knowledge base articles, and user guides
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Exhibits and adheres to the established Visual Comfort Company Values
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule
• While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams

Benefits

• A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Generous vacation accrual and paid time off policies.
• 7 paid holidays per year, in addition to 2 floating holidays.
• Competitive compensation plan
• Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 11-50 employees