Cyrel® North American Equipment Service Manager
DuPont•Wilmington, DE
•Hybrid
About The Position
At DuPont, we work on things that matter — from clean water to advanced materials powering everyday technology. Join a purpose-driven, collaborative company focused on innovation, sustainability, and diverse thinking. The Role As the Cyrel® North American Equipment Service Manager, you will support the Flexographic Solutions business by ensuring equipment reliability, maximizing uptime, and delivering high-quality customer support.
Requirements
- 10+ years in flexographic printing and equipment service
- Strong written and verbal communication skills
- Analytical mindset with ability to interpret data and provide recommendations
- Experience with Salesforce, ServiceMax, or similar CRM
- Familiarity with invoicing and service-related financial processes
Nice To Haves
- Bachelor’s degree in Engineering, Industrial Technology, or related field
Responsibilities
- Provide technical support across equipment installation lifecycle (pre, during, post)
- Partner with Sales to align technical solutions with customer requirements
- Serve as escalation point for equipment service issues
- Manage and support third-party service providers
- Collaborate with global experts and OEM partners to resolve issues
- Lead equipment upgrades and continuous improvement initiatives
- Utilize diagnostic tools and technologies to improve service effectiveness
- Guide and prioritize activities across technical support resources
- Deliver hands-on problem solving and technical leadership
Benefits
- comprehensive pay and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
