Cyrel® North American Equipment Service Manager

DuPont•Wimington, DE

8d•Hybrid

About The Position

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers Cyrel® North American Equipment Service Manager Wilmington, DE (Hybrid – 4 days onsite) At DuPont, we work on things that matter — from clean water to advanced materials powering everyday technology. Join a purpose-driven, collaborative company focused on innovation, sustainability, and diverse thinking.

Requirements

10+ years in flexographic printing and equipment service
Strong written and verbal communication skills
Analytical mindset with ability to interpret data and provide recommendations
Experience with Salesforce, ServiceMax, or similar CRM
Familiarity with invoicing and service-related financial processes

Nice To Haves

Bachelor’s degree in Engineering, Industrial Technology, or related field

Responsibilities

Provide technical support across equipment installation lifecycle (pre, during, post)
Partner with Sales to align technical solutions with customer requirements
Serve as escalation point for equipment service issues
Manage and support third-party service providers
Collaborate with global experts and OEM partners to resolve issues
Lead equipment upgrades and continuous improvement initiatives
Utilize diagnostic tools and technologies to improve service effectiveness
Guide and prioritize activities across technical support resources
Deliver hands-on problem solving and technical leadership