Cycling Specialist - Sugar Cycles - Missouri City, TX
About The Position
The Cycling Specialist is a critical, front-line member of the Specialized retail team who serves as a point person for the store. The role works directly with riders in person and remotely as a host, mentor, brand advocate, and customer service representative, identifying and locating the goods, services, and experiences riders need. The specialist delivers locally authentic, inclusive, transformative, and ride-focused interactions that help riders keep riding longer and better. The Cycling Specialist provides exceptional rider service, enhances rider satisfaction, and helps meet sales and profitability goals. The role also supports store presentation and cleanliness, keeps current on product features through company resources and training, and maintains dependable attendance and punctuality.
Requirements
- Passion for cycling and the Specialized brand.
- Excellent communication skills and the ability to interact effectively with riders and team members.
- Ability to stand for extended periods and occasionally walk, kneel, or reach.
- Ability to lift at least 50 pounds and use proper lifting skills.
Nice To Haves
- Bike shop experience.
- Current or former retail employee with at least one year of experience.
Responsibilities
- Deliver world-class rider service that supports ongoing sales and high rider satisfaction.
- Connect with riders, ask questions, listen to their needs, and provide options and advice.
- Inspire riders to purchase, celebrate their purchases, and create a lasting positive impression of the specialist, Specialized, and the purchase process.
- Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders, in accordance with the Specialized Retail Way.
- Help ensure visual merchandising standards are met and maintained; restock as needed and keep product presentation areas clean and organized.
- Maintain general cleanliness standards at store opening, throughout the day, and at close of business, including light janitorial duties.
- Use company literature, resources, and available training to stay current on product features.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive health care, with Medical PPO or HDHP options.
- Dental coverage.
- Vision coverage.
- Health Savings Account (HSA).
- Short- and long-term disability.
- Company-sponsored life insurance.
- Optional term life insurance.
- Optional critical illness insurance.
- Optional critical accident insurance.
- Competitive vacation package.
- 401(k) with match.
- Eight weeks of paid parental leave.
- Paid company holidays.
- Employee discounts on all products.
- Partner retail discounts.
- Fitness and events reimbursement.
- Employee Assistance Program.
- Commuter benefits if applicable in the state.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
