Cycling Specialist - Oro Valley Bicycles - Tucson, AZ
About The Position
A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. A Specialized Cycling Specialist is front line and point person for our store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. A Cycling Specialist delivers locally authentic interactions that express inclusive, transformative, and ride-focused experiences. The Cycling Specialist delivers exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.
Requirements
- Passion for cycling and the Specialized brand
- Bike shop experience preferred
- A current or former retail employee with 1+ years of experience preferred
- Excellent communication with the ability to effectively interact with riders and team members
- Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
- Able to lift at least 50 lbs. or more and use proper lifting skills
Responsibilities
- Deliver world class rider-service that ensures ongoing sales and high levels of rider satisfaction
- Meeting and making a connection with riders, asking questions, and listening to riders' needs, then giving options and advice on meeting those needs
- Inspiring the rider to buy, celebrating the purchase, and creating a lasting positive impression of the specialist, Specialized, and the purchase process
- Delivering transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike inside and out, c/o the Specialized Retail Way
- Assist in ensuring that visual merchandising standards are met and maintained, restocking as needed, ensuring product presentation areas remain clean and organized
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- Use company literature/resources and available training to stay current on product features
- Regular, dependable attendance and punctuality
Benefits
- Competitive health care (Medical PPO or HDHP)
- Dental
- Vision
- Health Savings Account (HSA)
- Short and Long Term Disability
- Company sponsored life insurance
- Optional Term Life Insurance
- Optional Critical Illness insurance
- Optional Critical Accident insurance
- Competitive vacation package
- 401(k) with match
- 8 Weeks paid parental leave
- Paid company holidays
- Employee discounts on all product
- Deep partner retail discounts
- Fitness & Events Reimbursement
- Employee Assistance Program
- Commuter Benefits if applicable in state
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
