Cycling Event Specialist

Wounded Warrior Project • Jacksonville, FL

5d • Hybrid

About The Position

The Wounded Warrior Project (WWP) Soldier Ride Specialist conducts planning and facilitation of WWP Soldier Rides. These all-ability events include single and multi-day rides of varying modalities with adaptive and standard equipment.

Requirements

• Demonstrated ability to coach warriors to help them achieve their goals.
• Demonstrated basic competency of the mechanics of bicycles and related adaptive equipment.
• Demonstrated ability to hand-push cyclists needing assistance.
• Demonstrated intermediate-level road and mountain bike fitness, and abilities.
• Demonstrated ability to model and instruct basic road and mountain bike skills to warriors.
• Demonstrated intermediate-level skiing or snowboarding abilities.
• Good organizational and time management skills.
• Effectively complete assignments and meet deadlines.
• Strong interpersonal skills.
• Ability to interact effectively with diverse individuals and build effective working relationships.
• Demonstrated emotional intelligence.
• Ability to respond to sensitive matters with diplomacy and empathy.
• Demonstrated ability to build rapport with warriors.
• Strong written and verbal communication skills, to include public speaking.
• Ability to travel in support of WWP programs and services.
• Demonstrated computer proficiency using Microsoft Office software, e.g., Word, Excel, Outlook.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.
• Two years of road or mountain biking experience at the intermediate level. This includes group riding experience.
• Two years of business or administrative experience.
• High school diploma or GED.
• Valid state-issued driver’s license.
• Ability to obtain First Aid CPR/AED Certification within 1 year of hire.
• Ability to obtain ASIST Certification within 1 year of hire.

Nice To Haves

• Two years of intermediate-level skiing or snowboarding experience.
• Two years of experience coaching.
• Two years of experience working with military or veteran populations.
• One year of public speaking experience.
• Bachelor’s degree.
• Cycling coach/instructor certification – USAC or other
• Ski/snowboard instructor certification, e.g., PSIA – AASI or other relevant certification.
• First Aid CPR/AED Certification.
• ASIST Certification.

Responsibilities

• Collaborate with the Soldier Ride team to plan, resource, and facilitate events.
• Recruit warriors to Soldier Ride (SR) events.
• Work with all relevant technology to facilitate a seamless recruitment process (Salesforce/Cvent/phone/Zoom).
• Coordinate with the Travel and Events team for Soldier Ride event logistics, ensuring appropriate contracts for hotels, meals, and warrior travel accommodations.
• Serve as liaison between hotel and WWP while onsite for events.
• Coordinate all transportation logistics for participants and fleet of bicycles.
• Distribute all relevant information and be primary point of contact (POC) for warriors who may participate in any Soldier Ride opportunity.
• Develop, cultivate, and maintain relationships within Soldier Ride event cities and with associated vendors, community supporters, and volunteers, distributing promotional items as needed.
• Coordinate with local law enforcement and EMS for support during Soldier Ride events.
• Maintain contact through event completion and cultivate relationships for future opportunities.
• Submit and track appropriate permitting required by host locations.
• Order and inventory all swag and equipment for Soldier Ride events, to include promotional items.
• Assist with all aspects of event execution including, but not limited to loading and unloading of equipment from trailer; driving support vehicles; warrior check-in; delivery of pre-ride meetings; equipment fitting and maintenance; group stretching
• Directly engage with warriors and community to create an environment that encourages connection and learning.
• Mitigate any issues with immediate engagement.
• Demonstrate intermediate-level cycling fitness, with the ability to maintain the pace of the group during Solider Rides and to hand-push warriors needing assistance.
• Serve as WWP subject matter expert on cycling, adaptive cycling, gear, and equipment.
• Coach warriors during group events, instructing warriors in road cycling, mountain biking, skiing, snowboarding, and any other modality identified by the program.
• Facilitate virtual programming content via Zoom, Facebook Live, Strava, and other technology-based platforms.
• Establish effective WWP relationships and work collaboratively with teammates and community partners to promote all WWP events.
• Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
• Other related duties as assigned.

Benefits

• A flexible hybrid work schedule (three days in the office, two days’ work from home)
• Full medical, dental, and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission-focused, and collaborative team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED