Cybersecurity Support Specialist (Japanese Bilingual)

Cinter Career•Plano, TX

11d•Hybrid

About The Position

The Cybersecurity Support Specialist will manage and triage incoming cybersecurity-related customer inquiries, serving as the primary point of contact for customers regarding cybersecurity matters. This role involves collaborating with internal security engineers, understanding customer business requirements, and aligning cybersecurity solutions. The specialist will lead and support customer meetings, provide guidance on cybersecurity best practices, monitor security systems, investigate security incidents, and maintain security compliance. Additionally, the role supports the deployment of security tools for Japan-based affiliates, identifies process improvement opportunities, and assists team members with root cause analysis.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in a technical support, cybersecurity, infrastructure, or IT-related role.
Business-level Japanese and English communication skills (verbal and written).
Experience working directly with customers, stakeholders, or vendors.
Ability to translate technical cybersecurity concepts into business-friendly language.
Strong analytical, troubleshooting, and communication skills.
Proficiency with Microsoft Office Suite.

Nice To Haves

Prior experience as a Technical Lead or Project Lead.
Foundational cybersecurity knowledge, including security operations, networking, or IT support.
Security certifications such as CompTIA Security+, Network+, or equivalent.
Experience working in both U.S. and Japanese business environments.
Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or similar platforms.
Familiarity with security monitoring tools, incident response processes, and compliance frameworks.

Responsibilities

Manage and triage incoming cybersecurity-related customer inquiries and track them through resolution.
Serve as the primary point of contact for customers regarding cybersecurity matters.
Collaborate with internal security engineers to gather technical information and communicate solutions clearly to clients.
Understand customer business requirements and align cybersecurity solutions to their needs.
Lead and support customer meetings, status updates, and incident communications in both Japanese and English.
Provide guidance on cybersecurity best practices, security tools, and risk mitigation strategies.
Build strong relationships with customers and stakeholders to ensure high levels of satisfaction and service quality.
Monitor security systems, including firewalls, intrusion detection systems, and antivirus solutions.
Investigate security incidents, document findings, and support remediation efforts.
Maintain security compliance aligned with company and industry standards.
Prepare security reports, incident documentation, and management summaries.
Support deployment and operational support of security tools for Japan-based affiliates.
Identify process improvement opportunities and participate in continuous improvement (Kaizen) initiatives.
Assist team members with root cause analysis and implementation of corrective actions.
Perform other duties as assigned.