Cybersecurity Program Delivery Manager

Infosys•Raleigh, NC

About The Position

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

Requirements

Lead the end-to-end delivery of cybersecurity programs, security solution implementations, managed security services, and transformation initiatives.
Own program governance, integrated planning, delivery execution, financial oversight, quality management, and client outcomes.
Manage multiple workstreams, technologies, vendors, dependencies, and delivery teams across the program lifecycle.
Establish delivery roadmaps, milestones, resourcing plans, governance cadence, KPIs, risks, issues, assumptions, and dependencies.
Ensure commitments are delivered within agreed scope, schedule, budget, quality standards, and contractual obligations.
Drive corrective actions, service improvements, and benefits realization throughout the engagement.
Act as the primary client-facing delivery leader and trusted point of contact for assigned cybersecurity engagements.
Build credible relationships with CISOs, CIOs, security leaders, business stakeholders, technology teams, partners, and vendors.
Lead executive steering committees, governance forums, service reviews, and operational reviews.
Provide clear, timely communication on delivery status, achievements, decisions, risks, issues, dependencies, and mitigation plans.
Manage customer escalations with urgency, transparency, and discipline follow-through.
Translate technical security topics into concise business, risk, and outcome-oriented messages for executive stakeholders.
Oversee service delivery across relevant cybersecurity capabilities such as SOC, SIEM, detection and response, incident response, vulnerability management, IAM, PAM, cloud security, application security, data security, GRC, DevSecOps, and third-party risk.
Govern service levels, operational KPIs, contractual measures, capacity, demand, backlog, quality, and customer experience.
Strong knowledge of cybersecurity principles, security operations, security engineering, risk management, and enterprise security services.
Ability to engage technical specialists, challenge delivery assumptions, understand solution trade-offs, and communicate security implications to business stakeholders.
Working knowledge of commonly used frameworks and standards such as NIST CSF, NIST 800-53, ISO 27001, CIS Controls, SOC 2, PCI DSS, SOX, HIPAA, or FedRAMP, as relevant to the client environment.
Ensure effective transition from solution design and implementation into steady-state security operations.
Drive operational maturity, automation, standardization, knowledge management, and continuous service improvement.
Provide informed oversight of security architectures, solution designs, implementation approaches, operational procedures, and acceptance criteria.
Ensure alignment with client requirements, enterprise architecture, security policies, contractual obligations, and relevant industry standards.
Facilitate technical reviews, risk assessments, design decisions, control validation, and go-live readiness assessments.
Identify opportunities to improve security delivery and operations through automation, orchestration, analytics, AI, and Agentic AI.
Understand the opportunities and risks associated with AI-enabled security use cases, including human oversight, data protection, access control and model risk.
Demonstrated experience delivering complex cybersecurity programs, security transformations, or managed security services for enterprise customers.
Strong command of program governance, project execution, service management, transition, operational excellence, and customer success practices.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.
Infosys is unable to provide immigration sponsorship for this role now or in the future.

Nice To Haves

Executive communication, presentation, negotiation, facilitation, and conflict-resolution skills.
Ability to build trust, influence decisions, manage ambiguity, and drive accountability across organizational boundaries.
Commercial awareness, including budgeting, forecasting, resource planning, financial tracking, and contractual delivery.
Outcome-oriented leadership with disciplined attention to delivery detail, client experience, and team performance.
Ability to work effectively in a fast-paced, multicultural, and globally distributed environment.
Strategic leadership in executing Go-to-Market strategies.
Expertise in leading organizational change to adopt and transform project delivery methodologies.
Expertise in developing strategies for building skill and competencies for the team.
Proactive planning to align project financials with organizational goals.

Responsibilities

Lead the end-to-end delivery of cybersecurity programs, security solution implementations, managed security services, and transformation initiatives.
Own program governance, integrated planning, delivery execution, financial oversight, quality management, and client outcomes.
Manage multiple workstreams, technologies, vendors, dependencies, and delivery teams across the program lifecycle.
Establish delivery roadmaps, milestones, resourcing plans, governance cadence, KPIs, risks, issues, assumptions, and dependencies.
Ensure commitments are delivered within agreed scope, schedule, budget, quality standards, and contractual obligations.
Drive corrective actions, service improvements, and benefits realization throughout the engagement.
Act as the primary client-facing delivery leader and trusted point of contact for assigned cybersecurity engagements.
Build credible relationships with CISOs, CIOs, security leaders, business stakeholders, technology teams, partners, and vendors.
Lead executive steering committees, governance forums, service reviews, and operational reviews.
Provide clear, timely communication on delivery status, achievements, decisions, risks, issues, dependencies, and mitigation plans.
Manage customer escalations with urgency, transparency, and discipline follow-through.
Translate technical security topics into concise business, risk, and outcome-oriented messages for executive stakeholders.
Oversee service delivery across relevant cybersecurity capabilities such as SOC, SIEM, detection and response, incident response, vulnerability management, IAM, PAM, cloud security, application security, data security, GRC, DevSecOps, and third-party risk.
Govern service levels, operational KPIs, contractual measures, capacity, demand, backlog, quality, and customer experience.
Ensure effective transition from solution design and implementation into steady-state security operations.
Drive operational maturity, automation, standardization, knowledge management, and continuous service improvement.
Provide informed oversight of security architectures, solution designs, implementation approaches, operational procedures, and acceptance criteria.
Ensure alignment with client requirements, enterprise architecture, security policies, contractual obligations, and relevant industry standards.
Facilitate technical reviews, risk assessments, design decisions, control validation, and go-live readiness assessments.
Identify opportunities to improve security delivery and operations through automation, orchestration, analytics, AI, and Agentic AI.
Understand the opportunities and risks associated with AI-enabled security use cases, including human oversight, data protection, access control and model risk.
Facilitate cross-functional collaboration and data-driven decision-making to ensure project execution and alignment with objectives.
Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes.
Refine project management processes by incorporating best practices and lessons learned for improved efficiency and effectiveness.
Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks.
Monitor project margins and ensure alignment between actual performance and financial targets.
Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies.
Identify staffing needs adaptable to changing project needs and set performance objectives to align team efforts with project goals.
Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations.