Cybersecurity Field Engineer

Emerson•Cranberry Township, PA

1d•Onsite

About The Position

Emerson’s Power and Water Solutions team is hiring a Cybersecurity Field Engineer based at its headquarters office in Cranberry Township, Pennsylvania. The role supports protection of critical infrastructure in the power and water industries by performing cybersecurity engineering work related to installation, service, and maintenance of Emerson cybersecurity products. The engineer develops product knowledge through training and hands-on experience, analyzes and helps solve engineering problems, and carries out complex assignments under the direction of more senior field engineers. The role also involves customer relationship management, procedure development and review, team problem-solving and product testing, and timely reporting on services and customer feedback. Travel may be required up to 80% of the time.

Requirements

Bachelor’s degree in engineering, computer science, or a related technical field, or an equivalent combination of education and experience.
0–2+ years of relevant experience.
Ability to travel up to 80% of the time.
Strong communication and customer service skills.
Legal authorization to work in the United States without sponsorship now or in the future.

Nice To Haves

5+ years of relevant experience.
CCNA, GICSP, or equivalent certification.
Experience working in the industrial control system (ICS) industry.
Exposure to cybersecurity principles or related coursework.

Responsibilities

Build knowledge of company products through training programs, hands-on experience, and individual effort.
Analyze and solve engineering problems associated with cybersecurity systems.
Assist with complex engineering assignments under the direction of more senior field engineers.
Develop and maintain customer relationships, focusing on total customer satisfaction.
Participate in writing, reviewing, and revising field-related and operational procedures.
Participate in team assignments involving problem resolution, project and product familiarization, and product testing and evaluation.
Provide complete and timely reports on activities, including problems encountered, services rendered, and customer reactions to products and services.