CyberArk Support Engineer

KeyData Cyber

2d • Remote

About The Position

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence. We deliver comprehensive solutions across IAM domains, including: Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management) Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries. If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success. We are looking for a CyberArk Support Engineer to join KeyData's Delivery Services team. In this role, you will provide Level 2 and Level 3 support for enterprise CyberArk environments while taking ownership of critical customer incidents. You will troubleshoot complex technical issues, perform root cause analysis, support infrastructure and CyberArk platform operations, and collaborate with internal teams to ensure the timely resolution of customer issues. This role requires strong technical expertise in CyberArk, Windows infrastructure, networking, and scripting.

Requirements

• 2-5 years of experience as a CyberArk Engineer and/or Administrator
• 2+ years of progressive experience in managing, configuring, and optimizing the CyberArk for large enterprise organizations.
• A strong background in operational excellence, including Incident, Problem, and Change Management based on the ITIL framework.
• Strong knowledge of IT systems, hardware, software, and network technologies.
• Bachelor’s or Master’s Degree in Computer Science, Computer Engineering, Management Information Systems, or equivalent experience
• Ability to work in a team environment as well as independently.
• Strong verbal and written communication skills.
• Ability to solve complex problems while effectively communicating technical concepts.

Nice To Haves

• Experience with on-prem to cloud migration is a strong asset.

Responsibilities

• Lead Incident response activities, including advanced troubleshooting, and war/situation rooms, and provide detailed root cause analysis for unplanned outages and problems.
• Take ownership of escalated technical issues from Level 1 support, troubleshoot, and resolve complex problems efficiently while adhering to established SLAs.
• Analyze and identify recurring issues, proposing proactive solutions and process improvements to prevent future problems.
• Maintain excellent communication with clients, providing clear and concise updates on the status of their issues, expected resolution times, and steps taken to resolve problems.
• Perform advanced system administration tasks, such as server configuration, maintenance, patching, and upgrades as needed.
• Work closely with the CyberArk Support team to address and resolve issues related to the CyberArk Saas platform and Collaborate with the infrastructure team to address issues related to system and network infrastructure.

Benefits

• extensive opportunities to advance your career through leading digital identity projects across North America.
• culture is built on respect, inclusion, and equal opportunity for everyone.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level