Cyber Social Responsibility & Community Engagement Lead

Wells Fargo • Charlotte, NC

4d • Hybrid

About The Position

Wells Fargo is seeking a Cyber Social Responsibility (CSR) & Community Engagement Lead to help build and scale a strategic cyber human defense capability that extends cybersecurity awareness, fraud prevention, and digital safety education beyond the enterprise and into the communities we serve.
This role will be responsible for developing, coordinating, and delivering customer-facing cybersecurity and fraud awareness programs in partnership with Consumer Banking, Fraud Prevention, Cyber Security, Public Affairs, Communications, and other key stakeholders. The individual will serve as a visible representative of Wells Fargo's cyber expertise, designing and facilitating branch-based and community-focused engagements that empower customers to recognize threats, make informed decisions, and better protect themselves from cybercrime and fraud.
The successful candidate will combine exceptional communication and presentation skills with strong program management capabilities and the ability to influence stakeholders across multiple functions. This role will help translate complex cybersecurity and fraud risks into practical, accessible education that builds trust, confidence, and resilience among customers and communities

Requirements

• 5+ years of Information Security Analysis experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience in developing executive-level PowerPoint presentations or communications for senior leadership audiences

Nice To Haves

• Foundational knowledge of cybersecurity, fraud prevention, organizational psychology, behavior change, adult learning, or community education programs.
• Ability to simplify complex cyber, fraud, risk, or technical concepts for non-technical audiences
• Experience facilitating workshops, customer education events, conferences, or community outreach initiatives
• Strong presentation, facilitation, and public speaking experience with diverse audiences
• Influence on cross-functional partners to build strong working relationships across business, risk, communications, legal, public affairs, marketing, community engagement, or customer experience teams.
• Experience designing measurement frameworks and reporting business outcomes.
• Ability to operate in ambiguity, build structure, and drive execution for an evolving capability.
• Advanced PowerPoint, presentation design, and visual storytelling skills.
• Exceptional written and verbal communication skills

Responsibilities

• Lead the development and execution of Cyber Social Responsibility programs focused on customer and community cyber education.
• Design, build, and facilitate in-branch cyber human defense workshops, fraud awareness activities, seminars, and community outreach engagements.
• Develop executive-ready briefings, strategic narratives, progress updates, talking points, and presentation materials for senior leadership.
• Create audience-specific educational content that translates complex cybersecurity and fraud topics into practical and actionable guidance.
• Establish repeatable engagement models, operational processes, measurement frameworks, and reporting mechanisms to support program scale.
• Coordinate stakeholder activities across multiple initiatives, ensuring alignment on timelines, dependencies, resources, and outcomes.
• Represent Wells Fargo at conferences, community events, industry forums, and customer-facing engagements.
• Measure program effectiveness through participation, engagement, and behavioral outcome metrics and provide recommendations for continuous improvement.
• Identify emerging fraud and cyber threats affecting customers and incorporate timely awareness content into engagements and materials.
• Support strategic initiatives that enhance Wells Fargo's reputation as a trusted leader in customer cyber safety and digital resilience
• Act as more experienced lead to the organization to develop security risk awareness and mitigating actions
• Serve as information security lead to advise on the development and delivery of Information Security Education and Awareness
• Collaborate and consult with peers, colleagues, and mid-level to more experienced managers to resolve issues and achieve goals
• Lead projects and teams
• Serve as a mentor to less experienced staff

Benefits

• This position offers a hybrid work schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed