Cyber Operations Center (CYOC) position
About The Position
G2IT is seeking a Cyber Operations Center (CYOC) Analyst to support the United States Transportation Command (USTRANSCOM) at Scott Air Force Base in Illinois. The position supports mission-critical military IT infrastructure in a fast-paced, 24/7 operational environment. The analyst monitors enterprise IT systems, identifies and escalates operational issues, coordinates incident responses, and helps ensure the reliability and availability of critical services. The role involves working with government personnel, cybersecurity analysts, and technical support teams to maintain operational readiness and resolve issues affecting USTRANSCOM’s mission. This is a full-time, 100% on-site position at Scott Air Force Base. The schedule involves rotating shifts, which may include evenings, nights, weekends, and holidays. An active DoD Secret clearance and current CompTIA Security+ certification are required.
Requirements
- Active DoD Secret security clearance required to start.
- Current CompTIA Security+ certification required (DoD IAT Level II).
- Experience in IT operations, network monitoring, service desk support, incident management, or a related technical environment.
- Understanding of IT Service Management (ITSM) processes, including Event Management and Incident Management.
- Experience using ticketing systems, monitoring tools, or IT operational dashboards.
- Ability to identify, document, prioritize, and escalate technical issues.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills and ability to coordinate with government personnel and technical teams.
- Ability to work independently and collaborate with a mission-focused team.
- Willingness to work rotating shifts, including nights, weekends, and holidays, as required.
Nice To Haves
- Experience supporting Department of Defense or federal government IT operations.
- Familiarity with ITIL processes and best practices.
- Experience working in a Network Operations Center (NOC), Security Operations Center (SOC), or Cyber Operations Center.
- Experience using enterprise monitoring and ITSM tools.
- Knowledge of enterprise networking, infrastructure operations, and cybersecurity incident escalation.
- Experience supporting mission-critical IT environments with 24/7 operational requirements.
Responsibilities
- Monitor enterprise IT systems, networks, and operational events to identify service disruptions and technical issues.
- Coordinate with Government Duty Officers and cybersecurity analysts to investigate, correlate, and escalate incidents affecting USTRANSCOM operations.
- Perform Event Management activities, including event detection, logging, filtering, analysis, and prioritization.
- Monitor system alerts and operational dashboards for potential incidents and service interruptions.
- Follow established ITIL Event Management processes to document, track, and resolve operational events.
- Coordinate incident escalations and communicate critical issues to technical teams and leadership.
- Monitor compliance with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Analyze technical issues and assist with troubleshooting complex IT systems and operational environments.
- Maintain accurate incident records, event logs, operational reports, and shift documentation.
- Provide timely status updates and operational reporting to government customers and program leadership.
- Collaborate with technical teams to improve operational efficiency, service availability, and incident response procedures.
- Support continuous monitoring and operational readiness of mission-critical DoD IT services.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
