Cyber IT Specialist, 2nd Shift

Peraton•Beltsville, MD

20h•Onsite

About The Position

Peraton is seeking a Cyber IT Specialist to join its Federal Strategic Cyber Group in Beltsville, Maryland. The role supports mission-critical IT operations by monitoring enterprise systems, managing incidents, coordinating outage response, and maintaining operational continuity. The schedule is Tuesday through Saturday, 2:00 PM to 10:00 PM. The specialist monitors enterprise tools and communications, handles ServiceNow incidents and service requests, performs initial triage and troubleshooting, and coordinates escalation and major incident response. The position also supports trend analysis, root-cause analysis, knowledge management, disaster recovery, quality assurance, and asset management. Hardware inventory and shipments to CONUS and OCONUS locations are included.

Requirements

Bachelor’s degree and 2 years of relevant experience; an additional 4 years of experience may be substituted in lieu of the bachelor's degree.
At least 1 year of experience in IT operations, network operations, or a cybersecurity support role.
Must possess and maintain, or obtain before the start date, one of the following certifications: CASP+ CE, CCNA Security, CISSP (or Associate of CISSP), CND, CSSLP, CySA+, GICSP, GSEC, Security+ CE, or SSCP.
Experience using ServiceNow or similar IT Service Management platforms for incident and request management.
Familiarity with enterprise monitoring tools such as Splunk, SolarWinds, or similar platforms.
Understanding of incident response processes, including severity classification and escalation procedures.
Strong analytical, problem-solving, and troubleshooting skills, with the ability to perform effectively in a fast-paced operational environment.
Excellent written and verbal communication skills, with the ability to provide clear, accurate, and timely updates.
U.S. citizenship required.
Ability to obtain an Interim Secret security clearance before the start date.
Ability to obtain and maintain a final Top Secret security clearance.

Responsibilities

Ensure effective shift turnover and continuity through detailed pass-down communications.
Complete Task List Reports documenting shift activities, incidents, and operational events.
Monitor personnel activity, alerts, and DSCTS-Operations mailboxes.
Monitor Splunk dashboards, SolarWinds, and other enterprise tools, and notify the Shift Lead of identified issues.
Maintain monitoring tool performance, availability, and security.
Create, update, audit, and close ServiceNow incidents, service requests, and service tasks.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Document troubleshooting actions, resolutions, and restoration details in ServiceNow.
Validate issue resolution with end users and ensure proper ticket closure.
Escalate complex or unresolved issues to System Administration, NSS, vendors, or other support teams.
Initiate and coordinate Major Incident Response Plan activities, including bridge calls, stakeholder notifications, and incident tracking.
Collaborate with cross-functional teams to resolve outages and minimize operational disruption.
Use escalation paths, call lists, and contact rosters for rapid response.
Investigate outages, incidents, and service requests using enterprise tools, vendor resources, and open-source research.
Conduct trend analysis and support proactive problem management.
Participate in root cause analysis and process improvement initiatives.
Create and maintain knowledge articles to support operational excellence and knowledge transfer.
Support disaster recovery and business continuity efforts during major system failures.
Perform quality assurance reviews on tickets, reports, and deliverables.
Support asset management activities, including receiving, inventorying, and tracking hardware at BIMC (SA-26).
Coordinate hardware shipments, including RAM, PSUs, and HDDs, to CONUS and OCONUS locations, ensuring accurate documentation and accountability.

Benefits

Medical benefits
Dental benefits
Vision benefits
Life insurance
Health savings account
Short- and long-term disability
Employee Assistance Program (EAP)
Parental leave
401(k)
Paid time off for vacation
Company-paid holidays
Depending on the position, eligibility for overtime, shift differential, and a discretionary bonus