Cyber Claims Specialist - Cyber Insurance

Converge Insurance

8d•$85,000 - $135,000•Remote

About The Position

Converge fuses cyber insurance security and technology to provide businesses with clear, confident cyber protection. Deploying a proprietary data ecosystem underpinned by expert underwriting, it provides risk solutions that deliver high value strategies with improved outcomes. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management. Are you a claim, insurance or legal professional ready to build a career in cyber? Converge is a growing claims organization that offers hands-on training, direct mentorship from experienced cyber claims professionals, and a structured path from supervised files to independent claim handling. If you thrive under pressure and take pride in outstanding customer service, this is a rare opportunity to learn and grow with a dynamic team. We are seeking a motivated claims professional with a real passion for customer service and sound adjudication skills. After an initial onboarding and licensing period, you will progress to independently handling primary cyber claims from first notice to resolution, working closely with our underwriting and products teams and with specialized external vendors. This is a fully remote position open to candidates anywhere in the U.S.

Requirements

A high degree of responsiveness and a genuine commitment to customer service, which is a must-have
Composure and sound judgment in a crisis
Excellent writing skills, with the ability to communicate clearly and professionally in coverage letters and customer correspondence
Excellent verbal and interpersonal skills, being personable on a video or phone call, even in a stressful situation, is a must
Willingness to obtain required adjuster licenses, with our support
Dependable self-starter who learns quickly, seeks feedback and thrives in a fast-paced, high-performing environment
Focused, dedicated, trustworthy and accountable, with the discipline to do your best work in a fully remote setting
Strong analytical, negotiation and influencing skills
A team player who wants to work hard, have fun and help build a strong department and company culture
University degree or equivalent
Bachelor's degree.
1-5 years of similar or related work experience.

Nice To Haves

A legal background (J.D. or paralegal experience) or technical familiarity is a plus
Prior claims handling experience and familiarity with insurance are a plus
Strong task and project management skills, and a goal-oriented mindset, are a plus

Responsibilities

Handle a growing portfolio of predominantly primary first-party cyber claims, supporting end-to-end adjudication with increasing independence as you progress
Complete a structured onboarding program with mentorship from experienced cyber claims professionals, progressing from supervised to independent file handling
Analyze coverage issues and draft clear, well-reasoned coverage letters and other correspondence
Build working fluency in both primary and excess insurance claim environments
Partner with customers and brokers to reach the best possible claim outcomes
Coordinate quickly with external counsel and specialized vendors, such as forensic and incident response firms, to help customers respond to cyber incidents
Work with our Operations team to ensure efficient claim administration and accurate data
Contribute to analysis of claims portfolio results and help identify and explain claim trends
Provide claims input on policy wordings and tailored client solutions
Collaborate with Actuarial, Finance and Risk Management colleagues to share claims insights and support the management of clients and risk
Represent Converge at industry conferences, client events and professional society functions as your experience grows.