CX Writer - Octopus by RTG - Remote - Immediate Hiring

robusta

1d•Remote

About The Position

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints. The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs. You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication.

Requirements

3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field.
Strong writing and editing skills with the ability to simplify complex information and communicate it clearly.
Strong understanding of customer journeys, customer pain points, and customer-centric design.
Experience working with Voice of Customer (VOC), customer feedback, or customer research.
Experience creating customer-facing content for digital or service environments.
Good understanding of UX principles, usability, and information architecture.
Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX.
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent communication and stakeholder management skills.
Excellent command of English and Arabic, both written and spoken.

Responsibilities

Create and optimize customer-facing content across different customer touchpoints and channels.
Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content.
Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience.
Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints.
Ensure content is clear, consistent, easy to understand, and aligned with the customer journey.
Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives.
Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations.
Support customer journey mapping and identify content or communication gaps across different stages of the journey.
Participate in usability testing and incorporate customer feedback into content improvements.
Contribute to service and product launches by developing or reviewing customer-facing communication and content.
Maintain consistency in tone, terminology, and messaging across customer touchpoints.
Use data and customer feedback to continuously measure and improve the effectiveness of customer communications.