CX Product Manager

TIAA • Charlotte, NC

1d • Hybrid

About The Position

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results. This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting. The anticipated term of this engagement will be 2 months. This term could be extended based on company business needs. Experience Product Management Defines and implements solutions for key experiences/channels within specific client journeys.

Requirements

• 5+ Years Required
• University (Degree) Preferred
• Physical Requirements: Sedentary Work
• Career Level 9IC
• Analytical Skills
• Collaboration
• Continuous Improvement Mindset
• Customer Engagement
• Data-Based Decision Making
• Group Problem Solving
• Influence
• Innovation
• Product Design
• Product Management
• Product Performance/Improvement Monitoring
• Relationship Management
• Story Telling

Nice To Haves

• 7+ Years Preferred

Responsibilities

• Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
• Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey.
• Understand and represent user needs.
• Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.
• Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
• Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.
• Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
• Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level