CX Ops Associate Analyst
About The Position
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next. We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd. Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to reporting and tooling leveraging AI’s full power, we deliver the infrastructure and programs that help Cribl customers thrive and internal teams stay productive. We’re looking for a curious, organized, and driven individual who’s excited to execute operations to support the customer journey. This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week.
Requirements
- A BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science
- Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields
- Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
- Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
- Eager to learn, take feedback, and grow in a fast-paced environment
- Solid problem-solving instincts and attention to detail
- Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc.
Nice To Haves
- Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
- Preferably located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
Responsibilities
- Own Professional Service Operations to support and drive successful customer engagements
- Execute Post Sales Customer Communication Programs using Gainsight as Cribl’s Customer Success platform
- Support related Customer Experience Programs and Operations at a fast paced technology company, and be exposed to related opportunities at Cribl
- Develop and apply AI tools for increased automation and efficiency
Benefits
- health, dental, vision, short-term disability, and life insurance
- paid holidays and paid time off
- a fertility treatment benefit
- 401(k)
- equity
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
