Internal Opportunity: CX Lead

AnywhereWorks

2d • Remote

About The Position

We’re looking for a motivated and people-focused team member to join us as a CX Lead. In this role, you’ll be a key point of contact for your team, leading by example, and helping Associates thrive through ongoing coaching, development, and support. This is a fantastic opportunity to gain hands-on leadership experience in a dynamic, client-first environment.

Requirements

• Minimum 6 months tenure with the company.
• Strong communication and interpersonal skills.
• No active warnings, PIPs, or AIPs.
• Committed to completing 150 minutes of Learning Time per week.
• Comfortable being video-ready for all shifts.
• Ready to take client and supervisor line calls as needed.

Nice To Haves

• Managerial or leadership experience (preferred).

Responsibilities

• Coach and mentor new and existing CX Associates to deliver exceptional service.
• Conduct QA reviews and provide constructive feedback and training.
• Create and manage individual development plans.
• Support the supervisor line and help resolve client escalations.
• Monitor performance, manage shift schedules, and set clear expectations aligned with our values.
• Hold regular one-to-one catch-ups and oversee probation and performance reviews.
• Handle basic HR duties such as approving holidays, managing sick leave, and supporting with disciplinary procedures.
• Identify and propose process improvements to enhance client satisfaction and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed