Cx experience, Occasions
About The Position
The Strategy & Operations Customer Experience team owns the discovery experience for how users explore DoorDash. Its mission is to help consumers connect with their communities and discover what is good in their city. The Occasions pod aims to make DoorDash the leading destination for items needed around seasonal and celebratory moments. The team develops strategy and executes initiatives across product, user research, marketing, analytics, and operations, with a focus on personalized consumer experiences. The role leads execution for occasions campaigns, including developing and implementing strategy and launch plans. Working with cross-functional partners and stakeholders, the execution lead guides teams on best practices, workback schedules, timelines, and campaign launches. They become an expert in campaign execution tools, shape the rollout roadmap, help teams set up, test, and launch initiatives, and identify opportunities to streamline execution. The position reports to a Manager on the Occasions team.
Requirements
- At least 3 years of experience in strategy and operations, project management, growth strategy, or banking.
- A track record of owning key initiatives, achieving goals, and succeeding in cross-functional team environments.
- Ability to develop overarching strategy and investigate specific issues and processes to drive continuous improvement.
- Bias for action and a track record of leading initiatives.
- Ability to bring structure, organization, and focus to work with cross-functional teams, including product, marketing, ads and promotions, design, and other Strategy & Operations functions.
- Strong organization skills and ability to manage multiple projects simultaneously.
- Expert written and verbal communication skills.
- Optimistic, collaborative problem-solving approach.
- Meticulous attention to detail.
- Comfort working with data in Excel or Google Sheets and willingness to learn basic SQL.
Responsibilities
- Own preparation and implementation of execution plans for key initiatives and occasions, including creating campaigns, setting up experiments, conducting testing sessions, and implementing in-app content.
- Collaborate with internal marketing and operations teams, maintaining documentation, communicating project status, and meeting deadlines.
- Review and test campaigns to ensure they meet design standards and merchandising guidelines while considering the user experience.
- Create documentation and setup guides, and conduct trainings so operators can execute effectively.
- Develop expertise in consumer-first merchandising principles and internal tooling to lead cross-functional processes and forums.
- Guide cross-functional teams on best practices, workback schedules, timelines, and campaign launches.
- Help teams set up, test, and launch initiatives, and identify ways to streamline execution processes.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program
- Equity grant opportunities
- Flexible paid time off/vacation for salaried roles
- Vacation accrual for hourly roles
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
