CX Experience Advisor
Cornbread Hemp•Louisville, KY
•Hybrid
About The Position
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with inquiries, order management, and product knowledge. This entry-level role will provide you with the opportunity to learn about our products and grow your expertise while helping our customers achieve their wellness goals with Cornbread Hemp products.
Requirements
- 0-2 years of customer service or retail experience.
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Empathy-driven approach to customer interactions.
Nice To Haves
- Knowledge of CBD products is a plus but not required.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate product knowledge and assist with order placements, returns, and product-related questions.
- Assist customers with managing their accounts and subscriptions.
- Maintain secure, accurate records of customer interactions.
- Collaborate with other teams to resolve customer issues.
- Stay informed on product knowledge, industry trends, and company policies.
Benefits
- Health, dental, and vision benefits
- Paid time off
- 401(k) plan
- Employee discount
- $75 per month stipend for CBH products
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
