CX Experience Advisor
About The Position
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with inquiries, order management, and product knowledge. This entry-level role will provide you with the opportunity to learn about our products and grow your expertise while helping our customers achieve their wellness goals with Cornbread Hemp products. You thrive in a fast-paced environment and have a passion for helping others. You’re dependable and take pride in providing excellent service. Your ability to remain adaptable and accountable as we expand is essential. You possess a growth mindset and are eager to contribute to the team and Cornbread Hemp’s mission of improving wellness.
Requirements
- 0-2 years of customer service or retail experience.
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Empathy-driven approach to customer interactions.
Nice To Haves
- Knowledge of CBD products is a plus but not required.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate product knowledge and assist with order placements, returns, and product-related questions.
- Assist customers with managing their accounts and subscriptions.
- Maintain secure, accurate records of customer interactions.
- Collaborate with other teams to resolve customer issues.
- Stay informed on product knowledge, industry trends, and company policies.
Benefits
- Health, dental, and vision benefits
- Paid time off
- 401(k) plan
- Employee discount
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
