CX Consultant

Andrew Reise•Overland Park, KS

5d•Hybrid

About The Position

We are a growing consulting firm that's fun, flexible, and more than a little obsessed with our clients (some of the world's most recognizable brands). We help them define and realize real business results through strategy, research, and pragmatic execution. We speak customer for a living. We're looking for a versatile Customer Experience (CX) Consultant who pairs a passion for customer experience with real analytical horsepower and a gift for data storytelling. You're a strategic thinker and a hands-on doer, equally at home leading a client workshop, running qualitative research, digging into Voice of Customer (VoC) feedback, or building the visualization that finally makes an insight click. You bring curiosity about artificial intelligence (AI) and a willingness to experiment with emerging AI and generative AI tools to accelerate research, sharpen analysis, and elevate the client experience.

Requirements

Bachelor's or Master's degree from an accredited college or university.
3+ years in consulting, customer experience, or strategy.
2+ years in data analysis, business intelligence, or data storytelling.
Experience conducting or supporting primary and secondary customer research.
Strong written and verbal communication skills.
Proficiency in Microsoft Excel (Power Query, Power Pivot), PowerPoint, and visualization tools (Power BI, Tableau).
Working knowledge of survey methodologies, sampling, and data weighting.
Familiarity with statistical methods, regression analysis, and forecasting.
Curiosity about AI. A willingness to experiment with AI and generative AI tools in research, analysis, and client deliverables. (Learner mindset welcome; mastery not required.)

Nice To Haves

Experience with VoC or Experience Management platforms (Qualtrics, Medallia) is a plus.

Responsibilities

Lead and support CX engagements, including journey mapping, current-state assessments, and roadmap development.
Run and take part in executive interviews, employee and customer focus groups, and client workshops to surface challenges and define future-state experiences.
Identify CX opportunities using VoC, customer behavior data, and industry benchmarks.
Develop and deliver client-facing materials, including CX roadmaps, governance frameworks, and communication strategies.
Define KPIs and success measures for customer experience initiatives.
Collect, clean, and process structured and unstructured data from multiple sources (surveys, CRM, operational data).
Use AI and generative AI tools to speed up data collection and processing, deepen analysis, and raise the speed and quality of insights and client deliverables.
Build dashboards and reports in Excel, Power BI, or Tableau that support storytelling and decision-making.
Apply statistical techniques (regression, weighting, bias adjustment) to back up recommendations.
Translate insights into compelling stories that move client decisions and partner with stakeholders to turn findings into actionable recommendations.
Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities.
Spot and resolve data quality issues that get in the way of good insights.
Juggle multiple projects while delivering high-quality work on time.
Contribute to proposal development and client presentations as needed.