CX Coach (VP+)

Mento • San Francisco, CA

2d • Remote

About The Position

We are looking for senior leaders in customer success/experience roles who have experience within technology companies or tech-adjacent environments, and who value learning, growth, and community and who are passionate about developing and coaching people in their field. As a Mento coach, you will form 1:1 partnerships with our members to help them identify & track clear goals, become a better leader, communicate more effectively, problem-solve issues at work, and help them feel happy, fulfilled, and engaged at work and beyond. All Mento coaches, regardless of coaching experience, are required to participate in our ICF-certified coach training program to learn Mento’s coaching methodology prior to working with our members. Our coach training is an immersive, transformational training designed to help you grow as a coach, master the Mento Coaching Methodology, and gain access to proprietary tools that set our coaches apart. This program is ICF-certified, and participants who successfully graduate will earn Continuing Coach Education Units. If you’re ready to elevate your coaching skills, deepen your impact, and become part of a groundbreaking coaching team, we encourage you to apply and take the next step in your journey! Your routine responsibilities will include: Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools Participating in ongoing training sessions to improve coaching abilities and skills Communicating with members via your Mento email or via chat in the Mento App in between sessions Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love Acting with kindness, respect, and empathy as an ambassador of the Mento community

Requirements

• Director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry.
• Leader with relevant experience coaching individuals (coaching certification is a plus but not required).
• Someone who wants to turn their people leadership skills into meaningful coaching skills.
• Passionate about helping people advance in the workplace to build fulfilling careers and lives.
• Self aware, with a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.
• Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.
• Comfortable working in a constantly-changing startup environment.
• Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.
• Must have the capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change.
• Able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members.
• Candidates must be based in North America or Europe.
• Looking to hire experienced senior leaders who want to expand their coaching skills.

Nice To Haves

• coaching certification is a plus but not required

Responsibilities

• Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
• Participating in ongoing training sessions to improve coaching abilities and skills
• Communicating with members via your Mento email or via chat in the Mento App in between sessions
• Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
• Acting with kindness, respect, and empathy as an ambassador of the Mento community

Benefits

• ICF-certified coach training program
• Continuing Coach Education Units
• select bonuses that incentivizes engagement with our membership and community growth on our platform

What This Job Offers

• Job Type: Part-time
• Career Level: Director
• Education Level: No Education Listed