CX Brand Ambassador, 55 Hudson Yards

Related•New York, NY

6h•Onsite

About The Position

The Brand Ambassador role at 55 Hudson Yards is a full-time, front-facing position responsible for greeting, welcoming, and assisting employees, tenants, owners, guests, and visitors, thereby setting the tone for their experience. Brand Ambassadors are strategically positioned throughout the Hudson Yards neighborhood, including plazas, building lobbies, the Public Square and Gardens, and near entrances to The Shops and Restaurants. In addition to setting the tone, they seek opportunities to connect tenants and stakeholders to experiences across the neighborhood. Related Hudson Yards Management is dedicated to reimagining community, driven by expertise, ingenuity, and passion, focusing on providing an expanding range of amenities and resources to ensure tenants are productive and happy.

Requirements

Superior intentional observation
Hosting and anticipating guest and tenant needs.
Strong memory and/or organizational method for tracking customer preferences and names.
Self-motivating to incorporate changing priorities.
Exceptional verbal and written communication skills.
Impeccable phone etiquette.
Capacity to adapt and overcome challenging situations.
Build rapport quickly and effectively with customers and colleagues.
Strong critical thinking skills, particularly around problem solving.
Ability to continuously improve and seek growth.
Juggle technology and interpersonal communication seamlessly.
Planning and organizing for large events.
Manage large groups of people at events.
Strong sense of professionalism reflected in daily appearance, posture, and preparedness.
Effectively incorporate coaching feedback.
Persevering during extreme weather, such as heat waves, extreme cold, strong winds, and heavy rains.
Delivering our brand while working on your feet for an entire shift.
Minimum of bachelor’s degree.
Possess technological skills to operate Microsoft Office programs and a variety of other platforms.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Minimum three years in service and/or sales industry.

Nice To Haves

Preference in Hospitality, Entertainment (for Bachelor's degree).

Responsibilities

Welcome and greet tenants, guests, visitors, and owners to the building.
Generate excitement about Hudson Yards in those who inquire.
Model brand behaviors for coworkers, guests, and tenants.
Provide exceptional customer service by anticipating needs and remaining focused on the customer.
Conduct meaningful conversations to uncover tenant and stakeholder organizational reach.
Make careful note about tenants’ preferences and execute on those.
Answer questions in story form regarding the buildings, neighborhood, or Hudson Yards development.
Develop strong relationships with coworkers, owners, and tenants.
Welcome large groups to the property and speak to the unique role they play.
Help customers in and out of cabs, Ubers, and/or personal cars and limousines.
Assist customers with large packages, carts, luggage, etc.
Provide wayfinding details to guests and visitors.
Record meaningful customer data for the purpose of building relationships and personalizing future client opportunities.
Share those findings with management to capture in the firm’s CRM.
Provide bi-weekly/monthly reports on interactions and sales activities.
Maintain a calm and professional demeanor while under pressure.
Be aware of the impact their behavior has on others.
Work as a positive team player to surpass individual and group expectations.
Collaborate with cleaning staff to ensure the pristine condition of the property.
Welcome feedback and adapt behaviors as appropriate.
Monitor plazas and lobbies for cleanliness and general upkeep.
Enter work orders that may arise on the spot through our digital platforms.
Set up stations (e.g. stands, tables, chairs, etc.) for promotional activities in plazas and lobbies.
Redirect deliveries to loading dock or messenger center, as required by the asset.
Uphold security guidelines and collaborate with security to prevent unauthorized entries.
Conduct customer experience huddles.
Hail taxis for customers.