CX Associate

Spradling International • Maryville, TN

6d

About The Position

Founded in Birmingham, Alabama in 1964, Spradling International, Inc. is a global leader in high-quality vinyl and surface solutions, with operations across seven countries. The company designs and manufactures innovative products ranging from upholstery vinyl and premium leather alternatives to performance-driven materials for marine, automotive, hospitality, corporate seating, gaming, and general upholstery markets. Through the acquisition of Corinthian LLC, Spradling expanded into specialty flooring solutions for automotive, marine, and other demanding applications, adding decades of expertise in textile development, manufacturing, and fabrication. Together, Spradling and Corinthian are united by a shared commitment to innovation, craftsmanship, and value—delivering resourceful, quality-driven solutions while creating trusted products and meaningful careers employees are proud to build.

Requirements

• High School Diploma or Equivalent
• Microsoft Excel, Outlook, Word
• Responsive, Helpful, Intuitive, Empathetic, Proactive, Communication skills, Problem Solving

Nice To Haves

• Associate/Bachelors Degree
• 1 year of Customer Service experience

Responsibilities

• Assist with general inquiries and process customer orders.
• Coordinate/Track customer shipments and communicate delivery of orders to the customer.
• Manage customer open orders/backorders and expedite shortages.
• Liaison between customer, sales, materials and warehouse.
• Support sales in customer forecasting/placement sheets and communicate with materials on any changes.
• Maintain customer pricing and quotations.
• Analyze and solve problems.
• Build customer relationships.
• Evaluate processes and bring forth recommendations on how to improve so that the customer’s experience is frictionless.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED