CX Associate

Nextiva • Scottsdale, AZ

1d • Hybrid

About The Position

At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Requirements

• 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)
• Excellent communication and phone outreach skills—you enjoy connecting with people and uncovering their needs
• Comfortable managing a large book of business and balancing multiple priorities
• Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
• Organized, proactive, and detail-oriented with solid follow-through
• Motivated by teamwork, problem-solving, and helping customers succeed—not just making calls but creating impact

Nice To Haves

• Experience with Salesforce or similar CRM tools preferred

Responsibilities

• Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement
• Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions
• Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons
• Assist in light product demos or walkthroughs to help customers understand features and best practices
• Track all activities, opportunities, and customer insights in Salesforce.com
• Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services
• Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership
• Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed