CW Documents Reviewer

PHEAA•Harrisburg, PA

3d•Hybrid

About The Position

The Clerical Wage Document Review organizes and reconstructs borrower files in preparation of data entry of Student Loan detail to the Conversion System Module and for document storage and retention. Key functions include performing assigned tasks including addressing and resolving typical and routine issues with accounts.

Requirements

Ability to organize and reconstruct lender or borrower collateral.
Ability to update COMPASS.
Ability to identify and research basic level processing errors.
Ability to resolve validation edits.
Ability to research and respond to basic business unit questions.
Ability to track daily work performed by logging daily activities.
Ability to safeguard Non-Public Personal Information (NPPI).
Ability to actively participate in team meetings.
Ability to keep up to date on changing procedures.
Ability to participate in departmental cross-training initiatives.

Responsibilities

Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
Identify and research basic level processing errors.
Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
Research and respond to basic business units questions in a timely and professional fashion.
Track daily work performed by logging daily activities.
Safeguard Non-Public Personal Information (NPPI), at all times.
Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes.
Keep up to date on changing procedures within the department as they pertain to specific functions performed.
Participate in departmental cross-training initiatives to improve and expand working knowledge base.