CVC Support Specialist

Quikrete Heavy Construction Materials•Alpharetta, GA

2d•Onsite

About The Position

We are looking for a Customer Value Center (CVC) Support Specialist to join our team in Alpharetta, GA. The CVC Support Specialist with Quikrete Heavy Construction Materials will collaborate with Sales, Finance, Operations and Supply team to ensure delivery of our bulk and package products originating from our regional network of plants, terminals and warehouses. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service. This position supports a good standing in the community, sustainable operations, and adheres to and upholds all company policies, safety standards and federal / state regulations.

Requirements

Bachelor’s degree preferred.
One to three years of experience in customer service, with a strong attention to detail.
Understanding of order-to-cash processes is a plus.
Knowledge of the building materials industry, including product knowledge, is an asset.
Strong verbal and written communication skills to interact clearly with customers and team members; bilingual in English/Spanish is a plus.
Flexibility to adapt to changes in procedures or priorities in a fast-paced environment.
Demonstrated skills in problem-solving, decision-making, and multitasking.
Maintains composure in difficult situations and demonstrates a positive customer service attitude.
Strong time management and self-management skills, including the ability to effectively prioritize customer calls and scheduling callbacks as needed.
Proficient in Microsoft Office Suite, especially Excel; familiarity with order management software (e.g., SAP, ERP systems) is a plus.
Strong sense of teamwork and collaboration.

Nice To Haves

Understanding of order-to-cash processes is a plus.
Knowledge of the building materials industry, including product knowledge, is an asset.
bilingual in English/Spanish is a plus.
familiarity with order management software (e.g., SAP, ERP systems) is a plus.

Responsibilities

Accurately input both customer and replenishment orders into the order management system
Create and maintain Pick up customers contracts
Update and maintain customer PO numbers, ensuring billing accuracy
Process full and partial returns, ensuring compliance with company policies.
Monitor terminal and plant inventories
Input manual Bills of Lading (as applicable)
Monitor SAP interfaces to ensure the successful processing of all shipments, promptly identifying and resolving any issues that may arise.
Assist in month-end activities to ensure accounts receivable (AR) is closed promptly and accurately.
Collaborate with Sales, operations, billing, credit, supply & dispatch team
Timely assist Operation Sites in their inquiries, address credit holds and resolve issues related to orders
Support internal and external audit request and research
Deliver exceptional quality in all customer interactions, demonstrating comprehensive knowledge of Argos Cement's services, products, and delivery methods to effectively address customer inquiries and needs.
Creates and maintains monthly reports as required.
Support Other Assignments As Required Within Customer Value Center Adheres to all safety policies and procedures
Works towards individual and department Key Performance Indicators (KPIs)
Flexibility to work shifts, including weekends and holidays
Ensure that teamwork and professionalism are integral part of all activities
Follows the standard operating procedures for department.
Provide strong support to the Sales Support Reps, who will be the main point of contact for verifying customer statements
Identify areas for process improvement and recommend solutions to enhance efficiency